Papa Johns Pizza

terrible service. food took over an hour & half to arrive. when it did... it was cold. the pizza which we requested had less sauce was absolutely covered in sauce. very greasy. after eating a 1/4 of it both my partner and I felt pretty ill. after calling to complain the member of staff said sorry and offered us £5 off our next order... when we said.. 'is that it?' they continued to say we were lucky as the manager would usually on give £3 off!. at least with dominoes they deliver on time and if they get it wrong they hold their hands up and credit the whole meal to your account - especially in the case where you order a lot from them. wont be ordering from here again.

If you’re looking for a burnt overpriced pizza, half your order missing & rude customer service with no-one in the shop wanting to come up with a solution or refund then this is the place for you. Most disappointing inedible pizza we’ve ever had. Charged £37 for a burnt pizza and 1 side, rang up to say we had items missing from the order and that we’d been charged incorrectly all the woman could do was keep shouting the order down the phone and not offer a solution or refund!

After a negative experience, we decided to give Papa Johns another try over the past few weeks and I have to say the service has been spot on. The pizza has been delicious and the customer service from Miss. Patel is outstanding. She is very friendly, helpful, accommodating and polite. We will continue to use Papa Johns as long as the pizza and people remain good! Thank you guys!

HIT OUR CAR, THEN TRIED TO LEAVE THE SCENE....
Yes, seriously, the driver side swiped our car because he turned too late at the top of the T- junction and actually hit our empty, parked car! He then proceeded to deliver our pizza as if NOTHING HAPPENED, and tried to leave. Our Neighbour caught him! Later we could see it on our doorbell footage and gave that to the insurance company. But it gets WORSE.... so then we start the process of his insurance handling the claim, and then he suddenly withdraws it! So now WE had to pay our policy excess as otherwise we wouldn't know if our car was safe to drive with our children in it! Absolutely AWFUL-- and I equally blame Papa Johns as they took NO responsibility for their 'on the clock' driver who hit a PARKED car (no one inside it), who then tried to leave the scene of the accident! No doubt he is still employed by them, and has suffered NO CONSEQUNCES, only us--

--Update-- may 2022

The man who hit our car still hasn't paid so now it's been given to a solicitor whose going to represent us at small claims court.

Will update as required... And by the way, great job hiring a completely unethical individual PAPA JOHN'S!

First accepted order, then cancelled after 20 mins stating outside of delivery area.

If it was outside of the delivery area, the order shouldn’t have been accepted and I would hate gladly place an order elsewhere.

Customer service improvement much needed.

Rude!!!
Awful over cooked pizza. Terribly rude Manager, no customer service skills whatsoever, argued with me that pizza left the oven hot and not overcooked, by the time I received it pretty much cold, crust was inedible, meat was crunchy. Asked for a refund but was told that because more than two pieces had been eaten then no refund would be given??? Despicable way to run a business. Sallyann

I paid 7.99 for a large pizza collection only and it was well worth it.
A few times I've tried to take advantage of deals that I get text to my phone but they never give you what the offer is on the text so I rang the shop and they're useless no help and today when I was in the shop ordering my £7.99 pizza it was obvious that the people who work there have no people skills whatsoever they look at you with blank faces when you order I don't think they speak very good English to be fair but if that's the case why have them taking orders ?

Order never turned up. Rang 3 times over the course of the week with promises that the manager would call me back. Never did. On the last call I was told manager is on holiday for a month! Find it hard to believe a whole store operates for a month without a manager. Still waiting for my £45. Not happy, shocking customer service