Swaythling Post Office

Had a parcel taken here by parcel force, checked the post office opening time, clearly states 9pm, so at 7:30 I take the 5min drive, to be met with 2 staff members quite obviously behind the post office glass who completely ignore me tapping on the window, I the see a staff member who actually wished to assist me, she spoke to the staff behind the glass, and I was told they where closed, and to come back before 5!
If I was at home before 5, I wouldn't need to come to your grotty shop to collect my parcel would I, as like most of the nation I work til 5/6 pm, so I am unable to be at home! Also informed them they should update the google page! Poor poor customer service

Staff that don't know really what they're doing, which is fine, I wouldn't expect them to know every form, but to be rude in doing so isn't fine and to then not give me back my stuff when asked in order to keep me there to try and give an explanation as to why they don't know what they're doing after being called out also isn't acceptable. If someone has been told after 15+ minutes of messing around that they cant be helped and they've asked for their forms back so they can leave the shop, keeping them is only going to antagonise the situation isn't it? Wish I'd read reviews before attempting this. I can confirm they're very rude.
Edit: Went to a proper post office the next day and they had it sorted for me in 2 minutes, no exaggeration.

I regular going this post office bcz we sending receiving parcal. They are very friendly behavior . And one of the best thing is they are two counter so u can use both and great timing 8:00 to 9:00 so is the best service in the area ......
Very Convenient for us as we can go after work also
Best service.....Best staff .. ...✨️💫

Amazing work at this post office, I gone there once at 9 o'clock though they provide a great service while it's close at 8 and staff of post office is providing good services to customers . Great work guys 👍💯

Service of them is excellent , my brother sent parcel from uk to india and it has safely reached here in proper time . Glad for their service.

Services are good .. if i look into the other people reviews then i will definitely not give them 4 ⭐️ but i have a great experience with them and with the passage of time they are growing in every way.👍👍

Clearly states open until 9.00pm
I arrived at 5.59pm to be told they were closed.
I pointed out you are meant to be open until 9pm
Cashier says no we are closed.
I offered him my collection card for my parcel he refused to help.
Avoid
Reply below is rubbish. I was at the main till point , and staff refused to acknowledge or except collection card.

Every time that I visit this Post Office and I am greeted by real people who treat you as equals. The service is excellent, never had an issue in 4 years of regular use.Thumbs up. Glad to have this service so close to home. Thanks team!