Harlington Post Office

Great service with a smile" KEEP UP THE GOOD WORK

One lovely lady and one very tired and grumpy barely says yes or please works in this post office. She hardly interacts with customers preferring to carry on her full blown conversation with her colleague whilst taking your parcel!! The ques are normally long due to the high volume of customers that use this post office. Sometimes it appears chaos in here. If using this post office prepare for a long wait and hit and miss on customer service.

I would advise to not go to this post office! I waited in the queue for about 15/20mins , finally it was my turn and the cashier said oh by the way the card machine doesn’t work. I asked why couldn’t she have let the people in queue know and the cashier decided to tell me off in front of the whole queue saying well no one else has had a problem with it and that it’s not a big deal I can just come back another day. Unprofessional and slow service.

They customer service is usually 5 star. I just wanted to add this photo as I think for a while they have changed their times. Maybe due to covid so not sure if it's temporary or forever.

Probably need some new staff in here. The lady in there is always rude. Go in to collect a parcel and been told its not there when it sitting right in front of her eyes and its not the first time. Saturday closing time is wrong! Need to get a more customer oriented energetic staff in here.

Told my parcel was going to be there next day guaranteed paid extra and still Royal Mail said we dropped the next day guaranteed delivery but post office made me pay extra for this service

I had a miserable experience today . Though I
am a doctor who had both doses of Oxford vaccine from
India and came by direct flight with a negative Corona
virus test as done on 17th , but just wanted to post the
self testing kit of day 2. An extremely rude lady at the
Counter simply turned me away telling that they don’t accept Corona self test kits in yellow packages and tried to teach me that “ the sealed parcel ( the swab is in a sealed tube , enclosed in a sealed envelope , further enclosed in a card board box with the box in another sealed envelope ! ) is an extremely dangerous
thing . OK . Her choice and her version . I was isolating
in the area for 10 days and she refused to answer me
when I asked about any priority post box . Hearing the m
Conversation , an English gentleman in the queue went out and found out that the priority post box is exactly in front of the co op store which the post office personnel did not want to tell . I feel such antisocial people should not be allowed to run or work in such post offices esp in these pandemic times .

Never before have I experienced such inefficiency in a post office. And I have had plenty of bad experiences!!! Please also be aware that there is a shortage of active post offices in the area. Therefore expect significant queues and delays. This is truly unacceptable.