Epsom Post Office

The worker tried scanning my Parcelforce returns item a couple of times and told me it wasn't valid.. Had paid for parking and carried the heavy package to the office on a hot sunny day. Tried tattenham corner PO and he successfully processed it after a few attempts - told me very calmly that was very normal and that she should have known to rescan until it worked.
Have to say that's pretty unacceptable, don't think she's new to the job either which makes it worse.

Honestly worst post office!! Don’t pay attention or can’t read properly put wrong address on my parcel clearly I wrote correct address but they still don’t pay attention and put wrong digits in there machine when complaining as parcel now lost ! I was told oh it happens sometimes!! What the hell kind of service is this incompetent!!

I use this branch daily (even during the pandemic!) for posting letters and parcels. The service is first class. Everyone of the staff always has a friendly word to say.

Rudest staff I've ever known. They are simply miserable and rude to almost everybody that visits

Awful place. This is the last time I will be using it. The people working there are so rude and arrogant. It defines belief they choice to work in customer service. Avoid this place like the plague.

I use this post office every week and never had a problem there. All the ladies are polite and doing their job well, never experienced trouble with my parcels or how it's handled. The only problem there is that not all the tills lets you to pay for postal boxes and other stuff, so if you want to post parcel and pay for bubble wrap etc you will need to stand in the queue twice at separate tills.
Inside could be re-organised as space is very limited and gets crowded easily, but I'm not sure why people comment on rude staff, because they always smile to me, sometimes we have a friendly chat, I always feel welcome there. I think some customers need to be more polite towards the staff. You get what you give, that's what I think.

This post office needs to find suitable people for the job. Lack of costumer service skills and rudeness is something you will always encounter in this place. Shame. Have not met one person who is pleased with the service this post office provides. Every little thing is an issue and they certainly do not care to help.

Service and helpfulness can vary depending which staff member you get. Not a patch on staff at the old post office who all knew their job. Queued up and was then told the server was not trained to deal with a postal redirection so had to rejoin the queue and wait again. Please train your staff. Staff can be extremely rude and this seems to be natural for them.