UOE Store East Finchley

Quick service, friendly staff, spacious shop and lots of options for postage. The prices are a little high, but I guess that's the postal industry nowadays. The shop is laid out so that you pay for your postal goods (packaging) at the first till, and then postal services at the 2nd till. It might be easier to just have one till.

I've been here for all sorts of different requirements and always had first class service and/or advice. A huge improvement on the old post office we used to have - they work so much more efficiently so the queues are always reasonable. (I've also seen them deal with difficult customers and the staff are always tactful and polite.)

>>the branch owner's comment was added to my previous review (removed from reviews) shortly before pulling the review from google. If the postmaster reaches out with the below email it is just to reject responsibility and justify to google taking down the review following "investigation". Having provided the tracking number previously and having received a response stating that the post office branch is not at fault, I will hopefully be entitled to share my view that the post master's handling of complaints and quality of data entry at the branch constitute poor customer service and is the reason why I have shared this review on google.<<

For some reason my review has been removed along with the branch owner's response. Expect staff inattentiveness to result in month long delays to your post. Staff were unfriendly and attributed blame with me for their incorrect input of the building name. I cannot rule out that this has prevented sorting in the destination country in the course of post brexit checks. Although the first line of the address was available, staff inputted a partial 2nd line address under building name. I stand to lose thousands of pounds due to this.

I'm already a regular customer and appreciate the great selection of cards, gifts and stationary as well as the Post Office of course. However on my most recent visit, UOE went up a level. I wanted to print a digital scan of a photo I had but wasn't sure if this was possible. Luckily Juan was on hand and couldn't have been more helpful. He kindly talked me through the whole process using their Kodak machine, and ensured I was happy and got exactly what I needed. I am so thrilled with the result and very grateful that UOE has Juan, and East Finchley has UOE!

Unfortunately the customer service here is terrible, I would recommend not buying anything bigger than a postage stamp from here.

I bought a leather office chair here, having just paid for it I walked out of the shop to inform my wife of my purchase, and she said that she would prefer a fabric one. Returning to the shop 5 min later, I was rudely informed by the manager that sales are final and that he would do nothing about it.

Clearly a single sale is more important than a returning customer.

Avoid!!

When I went to the post office today, (24.11.22 around 12pm)I had to send a package and I forgot to write the address on it. I tried to use the spare pens on the table to write the address, but they didn't work. later, when I started using one of the pens that were on sale, the man in charge said that I had to buy them because I couldn't use them, and I accepted. Because he was right and he was just doing his duty. It was not a problem for me when he reminded me that I had to pay. I said I would ask for the price of the pen and pay it. (our conversation took a little longer, but this is the result). Then I bought a tape and completed my mail and went to the box office with my pen, tape and mail. While I was leaving, I saw that the gentleman on duty was whispering something about me to the girl at the box office to whom we asked the price of the pen. I didn't mind. but when I was at the box office to send my mail and make my payments, he also came there and whispered to the girl there about me and tried to make sure I paid as far as I could tell. but it was very rude of him to do it in such a way repeatedly whispering to someone about me. because everyone there (waiting in line) can clearly see that they are whispering about me. I found this very rude and insulting. I believe the way he does his job shouldn't be like that. If he would like to make sure did I pay them he can kindly ask for receipt or something else.
I am 8years local in east finchley and have never seen something that much rude.

This place is simply amazing. The staff here are amazingly efficient and helpful. If you need your passport photos, driving licence renewed etc, or document checked and sent this post office does it all.
Barbara, Bianca and all the other staff, thank you for all your help.

The only issue I have is with the customers who bring their dogs in. If you know your dog is "aggressive" please keep them close to you. On several occasions gods barked at me and other customers. On one occasion, a small dog suddenly went for my leg and bit my jeans.
Since the shop is narrow, please keep your dogs close to you. You might think your dog is harmless, but we don't know your dog. Plus, the staff can't do much about this, so it is up to the dog owners to make sure their dogs stay close to them.

Hi wanted to share some disappointment that I had.

The government issued vouchers to help people overcome the high living cost for energy and so those vouchers were sent to my house. However we couldn't use it as the post office employees have the power to decide who gets the vouchers. My story starts with the first voucher received under the landlord's name and we have proof of address that we are living in the flat. For the first time that was enough to use the voucher. However the second voucher was not possible to use as it was still under my landlord's name and the employers refused to accept it, even though the fob key would prove that a is for the same address referred in the letter. So I have contacted energy company to change the account holder name. I went back and showed everything as proof that the account was now under my name, with the same account reference referred in the letter. The management refused and said nothing on screen would not suffice, indirectly acussing me I could scam the government. When I was simply asking to charge the same fob key attached to the same address mentioned in the letter and this time with proof that I have now the account under my name. So they said only the letter needed to have my name. this resulted in waiting 1h on the phone just to have them sending me a new voucher under my name and the letter came 2 weeks after. I have spent this past cold and snowing days without heater and with blankets to cover my 2 years old son. Even when I spoke with the energy bill they said they didn't understand their attitude. It's a shame that the government is trying to help families and the employers of the post office get to decide and jeopardize people's life giving them power to choose who gets the vouchers. A little help turn the whole family in suffering with cold