Elmfield Way Post Office

Great range of cards for such a small post office, and you can park for free!

It is 15:43, opening time states should be open until 17:30. I went inside and the owner refused to take our mail because ‘we are closed’. We drove here specifically! And he refused to take our mail even though clearly they are open! He even had an assistant with him. Despicable.

Never had a problem in all the years I've been using them, even during covid social distancing was very clear and services only dropped a little.

Very convenient local post office, could do by opening a bit earlier in the day to send letters that need weighted/special service

A complete lack of management. Is it any wonder why private companies like Amazon and MyHermes have crippled the post offices revenue stream and eaten its market share with costs of £9 to send two A4 pieces of paper!

Don’t expect the premium pricing to be justified by outstanding customer service either. These staff need to be sent on a customer service training course with immediate effect. There’s no “good morning sir, how can I help you?” in this post office… None of the envelopes or packaging has pricing on it and if it does it’s the wrong pricing. They have Christmas cards with pricing for tip ex and staples on it meaning you have to queue for a long time just to get a price. If you provide them with feedback you get sarcastic replies like “good morning innit”. There’s a recession coming and there’s no excuses for poor customer service.

Bad service . Unpleasant staff and not very helpful.

Arrived at 5:20, as the shutters were being closed and was told they closed at 5. Google needs updating to reflect this if this is the case - it was very frustrating as I could have gone to another post offices that closed at 5:30 but couldn’t get to them in time after being turned away by Elmfield Way.

Super super rude service, completely unexpected from a post office