Burgess Hill Post Office

Such a helpful post office, staff very friendly and welcoming, never had any problems, always there to help, never rush always make sure things are right. Thank you!! Keep up your good work 💚

My experience of the staff at this post office is one of consistently efficient, helpful and friendly service. Nothing is too much trouble for them. Thank you.

I’ve had to use this Post Office branch on a few locations when my local one has been closed unexpectedly. The staff here are always friendly, helpful and knowledgeable, and the service never feels rushed even when the branch is busy.
It’s important to remember that the staff are not responsible for the postage costs, and that the cost to send a parcel is based on size as well as weight!

I had to return several parcels as well as sending a letter. The lady who I dealt with was absolutely lovely. Very professional and friendly and I was in and out in no time all. Great post office, will definitely use again!

This is a great post office! The staff are very friendly and helpful!
With post offices closing down nationwide amid deteriorating High Streets, online shopping dominance and the Tory’s privatisation of Royal Mail, we are very lucky to still have a post office in this town. Hope it stays.

The post office staff were absolutely amazing towards my Mum today, helped renew her driving licence and passport! She was so patient towards my Mum and so helpful, thank you 😊

Dear John,

Ref: CAS-2566350-Q3X9M1

Thank you for your email about your experience at the Church Road branch.

I’m sorry to hear that the service you received in the above branch was not of the standard you would expect from the Post Office and our representatives.

Here at the Post Office we expect all our representatives to provide excellent care and service to all our customers, and I'd like to assure you that the experience you described is not the kind of service that should be delivered by our branches.

With reference to Post Offices accepting paper notes, the branch you have visited should have accepted the £20 note as part of banking service we provide to our customers. I can only apologise that this was not the case on your visit.

We always take customers' feedback on board, and rely on it to improve the service we provide both locally and across our network. This feedback is shared internally so we can identify any ongoing issues, and action can be taken where appropriate.

Thank you again for taking the time to bring this to our attention and please accept our sincere apologies for any inconvenience you may have been caused.

Kind Regards,

Cherylynn

Customer Service Advisor

Great staff ! Had issues with passport application and made sure it was fine! Really pleased !