Evington Post Office

Yes, I would give this a fair rating. I prefer to use it than the other one which is nearer. Now that they've opened the 'kiosk' again and moved it away from the pharmacy counter, I think it's much better. Staff have always been fine & helpful.

Not very helpful for anything with a smidgen of difficulty, interprets rules and guidance however it suits and lacks any initiative of ability to provide essential customer advice.

Generally my experience has been ok, however I've never really done much else there except post really simple stuff that I've already pre-paid for. So, I am furious about my latest experience and really call into question any practical intelligence and knowledge the guy behind the counter has.

I went there to send a parcel that was not accepted due to it being overweight, and was given advice that sent me on wild goose chase all over Leicester to no avail. Consequently I went online to get a quote for a courier, assuming they could take it, only to find clarity on the matter: that as the man said, Royal Mail don't accept parcels over the stated weight, but Parcelforce do, and that they actually offer a Post Office to recipient service, and clearly state that not only is THAT post office a designated collection point but also that my parcel easily falls under the weight limit that Parcelforce caters for.

Not one shred of this information was provided by the man behind the counter, no options given, just erroneous advice. Upon returning with my labelled parcel in hand ready to send, the same member of staff tried to refuse the parcel on the same grounds as last time, and when I presented him with the information provided by Parcelforce, he continued to give me his own 2 cents, with hypothetical reasons for not being able to take it, saying things like, "but if the guy picking it up is skinny he won't be able to take it". Eventually he reluctantly accepted my right to service and allowed me to carry my parcel in and leave it there for collection.

To top it off, I now realise, after all that I walked out the shop and he didn't even offer to produce a receipt of collection of the item, which I actually need to supply for by own documentation. I shall be going back, requesting my receipt and having a word.

Never open at lunch times.
You would expect them to have lunch time cover

Customer service is rubbish the guy behind the counter doesn’t look Like he wants to be there and many times when I have been in he is serving customers while making personal calls on his mobile.

It's such a shame that our community post office is such an absolute mess. There's only one person serving now and I've never seen him not on a phone call which is ironic as he doesn't seem like the chatty type 🤣 Having only one person makes even short queues take absolutely ages, and that's if you're even lucky enough to go in when it happens to be open which is like a game of Russian Roulette - with only one person working there it closes for 30 mins over lunch time, and toilet breaks which isn't advertised on Google. Sometimes you'll get there way ahead of closing, wait for 15 mins and then be told to leave because you won't be served. And NOW they are closed on Saturday. So good luck if you work in the week and don't drive. You now don't have a post office service you can use unless you take a day off work.

Usually long ques most of the day and only ever seen one person working the counter even when you see more then one employee. You would think when the que is really big the other person could open another window and help to get the que down. Don't try and do something with limited time as you will be waiting a while. But staff are helpful once you managed to get served.

We posted a passport from this post office and we did what they said and the passport was delivered back to us...no idea why because there was no explanation or note to say. Royal Mail said the post office did the delivery incorrectly and the Post Office said its Royal Mails problem. They washed their hand of the issue...never going to use this post office ever again absolutely rubbish service!

The post office was empty so i thought this would be pretty quick. However, the one person serving had other ideas. I had to wait whilst they finished a personal phone call on their mobile - is that acceptable in a customer facing environment? If there was any alternative to this place, i would go there. Id rather be a plumber on the Titanic then try sorting this place out.

do not get this mixed up with the Evington Rd Post Office, the one next to chaiwala/chocoberry dessrts and a pharmacy). The Evington Rd Post Office has extremely bad feedback, and wouldnt surprise me. This Post Office is in Evington village just off spencfield lane, and is two shops joined into one (joined with the pharmacy). the young male asian serving is polite enough, but there always only seems to be one person serving in the two kiosk post office bays, hence it can get busy/waiting or even take long even with only one person in front of you.