Pendeford Park Post Office

The staff at this post office are useless and do not understand Royal Mail rules.
They insist that you cant use NVI stamps (these are 1st, 2nd, large etc-where the monetary value of the stamp is not printed on it) on post going abroad (Airmail). Ive checked with Royal Mail and you CAN use any current stamp for postage abroad, in fact no other post office causes this problem.
My advice is use another local post office where the staff know what they are doing!!!

Rude

I printed my own postage attached to a parcel and took it to the post office for a proof of postage.

For whatever reason the woman behind the counter didn't want to know. She refused to accept the parcel past the glass screen, failed to scan a barcode correctly before telling me I'd have to take it to the sorting office.

She was wrong, unhelpful and rude.

Upon taking the parcel to a different post office they accepted it willingly, despite the first woman messing up the tracking number onto the system...

I will not be visiting again.

All the services you would expect at the counter.
Sometimes this branch is mega busy and you may will have to queue. ( eg. Lunch times) .

Currently it's spaced out for socially distancing & hand cleanser is Available.
There is seating should you need to sit, not stand.
The staff have always dealt with my queries well.

The news agent store ( Martins) also sells items for postal needs, envelopes, bubble wrap, tape etc.

I've posted pics with the store's opening hours and the hours for 2020 Christmas/ New Year.

There is the smaller PO counter within Martin's also, near the till.
This is open from their opening times for some services.
I was able to drop a pre paid parcel off there, whilst PO counter itself was still closed.

Urgent need for customer service training. Counter assistant texting on her mobile whilst I'm clearly invisible. Make you feel like an inconvenience and interruption to their chatting and texting. Sadly, only local P.O. so have to keep using.

Handy post-office inside Martins Store,
Phone vouchers, Driving Licence forms,
Travel currency available in here,
Social distancing stickers on the floor,
Friendly and helpful staff!

My husband came to this post office today to arrange a parcel to be sent the shall I call her a lady he explained he wasn't to sure how to send he needed a qr code she was rather rude shrugging her shoulders and said I don't know she was extremely rude post office you definitely need to teach your staff how to talk to customers properly he went to another post office in pendeford that where more than happy to help him send the parcel hats off to them

Very helpful and friendly lady at the post office counter. I often pop in here and never had a problem.

New girl working there is useless. On one tracked parcel she scanned the item wrong and when I called her up on it she lied and fobbed me off just so she could go home. I had to ask the lady in the shop to stop the parcel being sent out the following morning and return to sort it out with another member of staff the following day. The same girl, on a free tracked return, threw away my receipt with the tracking number on and just gave me the receipt saying I'd not paid anything. Ridiculous service.