Richmond Chase

House is great, however I was overcharged on my admin fee by £100 and it has taken 5 days of constant calling and call-backs and I STILL haven't even spoken to member of staff able to refund me.

6/02 Overcharged £100
11/02 Still waiting for my money back.

The most useless, lazy, letting agents I've ever had to correspond with. I've had constant issues with the house I have moved to and the agents at Richmond Chase don't bother getting back to me about any of it even though a few issues are cause for serious health risks. Do not work with these people.
If i could give less than one star, i would.

If I could give them zero stars, I would. The most incompetent staff, who never do what they say they will. They lie about property details on adverts and are not helpful to the tenants when there are maintenance issues with their properties. Stay away from them!

I have been Renting through Richmond Chase for almost 3 years now over 2 different properties. I've had people added to my lease and have asked for many docs needed from them over the years and at every time I have received a quick and professional service. Not once have I encountered a problem or hiccup,and I can truly recommend them to anyone dealing or looking for properties. They are friendly, efficient and professional.

I am currently still waiting for a security deposit I was promised 4 weeks ago. I paid it to secure a student flat for next year, I sent them the money and went a week without response, only for them then to tell me someone else got there first and that they would refund the money. I lost a few weeks worth of looking else where for accommodation and have missed out on several since due to not being able to pay other deposits on time.

The service here is beyond shocking, if you are a student looking at a room these thieving idiots have up I would advise to avoid them like the plague, no matter how good the room seems to be.

That also reminds me, when I went to see the room in question it was filthy, muck and dirt everywhere and the person showing us around had absolutely no idea what he was talking about. He got all of the prices and facts wrong, and advised on bills packages that later turned out not to exist.

I was shown around a property in Maidstone, and after paying the holding deposit of £169, was told that the current tenant had decided to stay in the property and that they would give me a refund. It’s now been a month since this has happened, and despite many emails and phone calls of me asking when will I get my money back, I am just being ignored and still have not been refunded. I am starting to question whether I am ever going to receive it back. Now I am considering paying a fee to take them to small claims court. So I would not recommend ever giving any money to this firm unless you want to risk not receiving it back having to pay a fee to take them to small claims court, as it sounds like this has happened before on previous reviews. Absolutely appalling customer service.

Very bad service! Was waiting for 4 month on a new washing machine and reviewed a old one, used and not fully working one. Paying for extra parking and have trouble with getting a parking space after my late shift. No one is fixing the main doors every one can walk at your door - not secured and people living rubis on the coridore, as well the soor is banging very strong as soon it's more windy you can't sleep in the night it's so noisy!
Was promised flat will be refreshed bofore moving in and nothing was done until the next 4 weeks after I moved in.

I have been renting with them for several years now and they've taken care of any problems i've encountered quickly and efficiently. Would recommend 👌