Keys Property Management (Wales) LTD

I have had outstanding service from Keys letting agents. It is a scary process to let out a property, however Kelli and the team have been very professional, gone above and beyond and found the right tenants for my property when I purchased it in 2017 who are still in the property which is a good sign of good tenants and a great agent.

Over the last 3 years I have not had to worry about yearly safety checks such as gas and electric, smoke alarms and fire safety equipment, they have taken care of all of this for me.

A thorough assessment and itinerary was carried out prior to letting and regular visits are carried out to ensure my property is being looked after and I have not had to worry about missed payment on rent. I can not thank them enough and I can sleep at night knowing I do not have to worry about my properties.

As a landlord I let all my properties through keys. I’m extremely happy with their vetting process, financial checks and references they obtain before allowing anyone to rent one of my properties. As a small family run business I’ve always found them to be more than helpful and to go the extra mile when required.

With regards to comments in a previous review regarding deposits. As far as I’m aware any disputes are referred to an independent adjudicator for a final decision.

After applying for a property, submitting proof of affordability etc. I was assured on the phone that they didn’t foresee a problem. After waiting and no communication on their side, I contacted them to be promised a call back at the end of day on a number of occasions. When they finally did decide to contact me, it via email to inform me I’d been unsuccessful. My daughter went into keys to ask why we had been unsuccessful and was told that the Vouch app they use, makes the decision and that she should ring them. My daughter did and was told that vouch is just a company they use to gather information but ultimately the decision is down to the letting agent. The fact that an agent who believes she has the skill set to be a confident decision maker with regards to letting other peoples property, finds it’s quite easy to attempt to pass the buck of an unsuccessful application onto a online platform they use rather than be upfront, honest and professional. When my daughter went back to the office to speak with them and didn’t have an explanation of why this agent felt the need to blatantly lie. I have since been told by a by a number of people that keys are unprofessional, lack communication skills, slow and not forthcoming when returning deposits. If you have a property with keys that doesn’t seem to be getting let, guarantee it’s because the agent uses personal issues with potential tenants to prevent them letting your property, with you losing out on rental income, with the housing crisis there are families screaming out for properties. This has to be the most unprofessional agent I’ve ever been unlucky enough to encounter and I would highly advise anyone who looking to rent a property DO NOT USE KEYS. EVANS rentals Penygroes or MALLARDS Ammanford do rentals and have a more professional attitude

I have nothing bad to say about this letting agency . They have been nothing but helpful to myself over the years whilst dealing with my land lord selling the current property that I lived in. Keys actually contacted myself as they knew I was loosing my home and they couldn't of helped me any more so the bad reviews by people who aint happy they aint had their own way i wouldnt personally listen to .. try contacting keys your self .

I cannot praise Kelli and the team at Keys property management enough. Kelli helped us to find our new home always on hand to answer any questions or concerns we had. she really went above and beyond, even meeting us outside of normal office hours. The process from start to finish was faultless. We found Kelli and Mandy to be very down to earth yet extremely professional, always returning calls when promised, we were always given open and honest timescales. We have been so impressed with the service we have received, we have recommended keys to colleagues of ours. Thanks to the team at Keys we have found our new beautiful home.

Excellent and professional company, used Keys for over 7 years, excellent customer service, highly reccomend

Surprised they have as much as a 3.2.

1, Don't answer the phone or reply to messages or emails (time scale over 3 months trying to enquire about different properties)
2, When you've phoned 20 times and you do get an answer they'll say they'll call you back and never do.
3, Assume to know what you can and can't afford.
4, Unprofessional and rude
5, Will probably say they've never delt with me when they reply to this review.

Don't use this company to rent your homes or rent a home. I wouldn't use them even of I was homeless. What a negative frustrating time it's been.

Kelli and Mandy helped me find a tenant for my property. The service received was fantastic - they did all the work i.e. viewings, references, credit checks, eventually finding me a model tenant. Thanks for all your hard work girls. I would recommend this company 100%.