James Anthony Estate Agents
211 Wellingborough Rd, Northampton NN1 4ED, United Kingdom
4.1
51 reviews
8 comments
64RC+QR Northampton, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–17
Sunday: Close
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–17
Sunday: Close
The staff from the lettings team who I mainly dealt with; Clare, Jean and Shelley were always very approachable and any issues I had were resolved quickly. Cannot fault the service they provided.
I was happy with the process until the last offer we made and a phone call I had.
In the morning I was told they rejected our offer and are looking to get closer to the guide price I asked to talk with my partner and ill get back to them.
Less than 1 hour later I made a phone call to submit a final offer.
The person on the phone stated "Well they have had higher offers so I don't think they will be going for your offer" I just asked for him to still submit my offer as we are first time buyers so it would be a quick process.
The reason for my 3 stars then, is because I firmly believe they knew about this offer in the morning and just neglected to tell me which might of made me reconsider whether that would be my final offer but my word is my word. Once I say final offer that is it, I can negotiate but I won't make another offer. If I knew that they had offers on the table I might of not gone down the final offer route.
But in conclusion I might just be being ignorant and I don't know how the system works as this might be normal, my response is that I'm new to buying a house I have done research but I haven't dealt with many estate agents and this just felt okay. So 3 stars for an okay service. 4 stars if they followed up and provided other houses to look at. 5 stars if they would of helps us through this process (go above and beyond).
Charlotte and Peter were always available at the end of the phone to help and advise us.
Thank you so much for helping us to find our dream home.
Julie and Andy
Avoid at all costs!!