Northwood Northampton Ltd

I have used Northwood for sales and lettings now, I have to say that I have been really impressed with the level of service offered by Daniel and the other staff. The letting of my property was always excellent no matter what was required. The sale went smoothly and I was always kept informed of all updates. I have to say I will now always be recommending Northwood to any friends and family looking to buy, sell, rent or let a property.

After managing my rental property personally for 18 months, I decided it was time I appointed a trusted property agent. I researched the market well, it was very clear Northwood delivered the best value proposition. Northwood found me a suitable tenant within one week of advertising, conducted all the checks & legal requirements and successfully completed the process. My property was only empty for two days, perfect result. In additional, the ongoing management is excellent. I have already required two maintenance jobs, arranged & completed by Northwood. My life is less stressful working with Northwood and I wouldn’t hesitate to recommend them for any of their services. PS - no hidden charges at Northwood means no hidden charges!

We used Northwood to sell our tenanted flat in Northampton in January 2019. Brogan was our agent and was a total superstar and made the whole process really easy and hassle free. I never felt the need to have to phone to chase up on an update as Brogan was already ahead of the game and would keep us in the loop on a regular basis. When we needed to push the buyers for exchange and completion dates she was very effective at getting what we needed. Genuinely one of the best selling experiences ever and I could not recommend Northwood and Brogan highly enough.

Louise is very professional and helpful, a pleasure to work with. I have a fair number of properties; Louise stays on top of all their issues. I am often out of UK so not easy to contact; no problem, Louise makes every possible effort to contact me but if she can't she deals with the issue perfectly.
Lucy is always very helpful, keeping me updated when there are issues with the rent. She always sends my statements on time and is a pleasure to deal with.
Jasmine is professional, happy to help and quick to respond. She is in charge of referencing Applicants to make sure they are suitable for my properties, she keeps me informed throughout the process.
I have no hesitation recommending Northwood and the Team; they are excellent.

I would give no stars if it allowed me, I’m absolutely disgusted by the “service” of Northwood. We were continuously treated like sheep (being passed around with no organisation or idea of what they are doing) and they care very little about the tenants who live in their properties. We have just moved out after 2 and a half years and they are trying to keep half the deposit on bogus claims. They added causes in the contact (that weren’t there in the beginning) making difficult for early leave of contract and have no concept of good customer service or years of service, bare in mind we were good tenants. I would never recommend this company for anything and feel sorry for anyone who is still having to deal with them.

I'm not one for reviews but I have to share my experience.
After renting my property out through Northwoods (a lot of years), it was time to buy a new property. They had been fantastic at managing the property over the years, with constant communication and regular updates. the property was never left empty for long, just long enough to allow maintenance to be done (By their approved contractors) before new tenants moved in. So based on their professionalism I choose them to handle the purchase.
It just seemed effortless, again communication was spot on, I never once had to call to push along, Sara and Sam seemed to be one step ahead and kept me well informed explaining any issues that might arise, when there was a problem they sorted it all out with a common sense approach.
When the other party seemed to be dragging their heels (solicitors) on completion, there they were again helping the transaction through to the end.
I can not recommend these guys enough, for making everything hassle free, with no stress at all.

Wow! As a cash buyer with no chain I'm regarded in Estate Agency lore as a 'hot' buyer. And as someone who has had many years experience working in Estate agency, I was very surprised to ring up to view a property to be told "Sorry, we are fully booked for that property, so you can't view!!"And this is while the property is still fully available and nothing to do with them being too busy to accommodate on any specific day, as I was entirely flexible. Just a flat out refusal! When I did the job, hot buyers were sacrosanct and property was never 'fully booked'! If I was their vendor/seller, this wouldn't sit well with me...

I wouldn't recommend these people to my worst enemy. Tenants running illegal companies from the property and sub letting. 2 sets of tenants evicted without ever informing us. Extensive damage done and not repaired. The property was attended by several of their suggested contractors to complete works at a huge premium might I add and the standard was poor at best. Rude arrogant attitude from several of the office staff both on the phone and through emails. Nothing is ever their fault and the lies they tell are frankly embarrassing. Had to surrender our contract with them 2 months early just to end the nightmare. Zero integrity and a total disregard for their Landlords welfare.