Aspen Residential Services

AMAZING 5 Star!!!

I cannot stress enough how going with a reputable and supportive estate agent like Aspen is important to the buying process! This was my first purchase and it was all so new to me! Carla from Aspen really did go the extra mile to ensuring this was as much of an easy process for me as possible! She went far and beyond from arranging viewings on weekends/ evenings, (which was more than three times as I really wanted to make sure!) staying patient and understanding with me, to even supporting me throughout the whole exchange and completion process. Hopefully not soon, but when I do move on, I will definitely just call Carla and buy with her again!

Another lovely touch was being able to call Aspen and if Carla was not in, being able to speak to any member of the team regarding my property. This shows to me as a customer that they are all up to date and on the ball with each other, working simultaneously, and just comes across as a caring supportive team!

Thank you again so much!! I look forward to giving you guys a call when the works are all done to see the progress!

Nichola :)

My 92 year old mum and myself, her daughter, could not have managed without the help of Aspen, in particular Clayton, who couldn't have cared more in making sure that we understood each process of the selling of mum's property and the buying of her new flat. We both feel that he went over and beyond his role as an estate agent and feel eternally grateful that we had him on our side with all the legal/paper work that is required. He kept us informed every step of the way and nothing was too much trouble. We would certainly recommend Aspen to anyone wishing to sell their property. Many thanks indeed.

***RECCOMENDED***
We sold our house with Aspen at the start of 2022.

Aspen are a smaller but very knowledgeable local estate agent who have a unique approach to how they deal with their clients. I found when comparing with other agents, I felt pressured and was being upsold items I clearly didn't need and quoted ridiculous prices as a result, however when Aspen came in they relaxed us immediately with explaining everything in detail so we understood what we was getting.

When the house was on the market we was called by an agent and notified automatically by text when the booking was confirmed. An agent would always call us back the following day with feedback too.

Once our sale was accepted we spent some time looking for another property which Aspen was very patient with and helped keep our buyer happy by updating, them by letting them where we was in our property search as it took a little longer than usual. That really took the pressure off to allow us time to focus on finding a home that we right for us.

While we was waiting for surveys and legal tasks to go through Aspen was always there to hold our hand every step of the way. If we was unsure about some of the terminology or procedures Aspen would be happy to receive a call from us to go through it which really took a lot of the stress away from us.

I cannot recommend Aspen highly enough. Especially Clayton who has been amazing to deal with from start to finish!

Clayton kept me informed on the sale of my parents' house and the buyer status throughout the transaction. He was easy to get hold of and was always quick to respond to queries. Fortunately there were no major delays with the sale but I am confident that Aspen's would have done their best to address problems if they had arisen.

Used for our previous house move over 9 years ago, we went back to Aspen for our new move and weren't disappointed. All the team were very professional, yet personable with our "challenging" sale. Highly recommend Aspen Residential and Carla was first class with her communication, persistence and support! Thank you.

Mr Clayton was excellent to deal with. Very easy to get on with always on hand to answer any questions.
He knows the local area like the back of his hand.
He was professional at all times and wasn't "smarmy and slippery" like some other estate agents. He always communicated very promptly with all relevant information. He was always very professional, friendly and knowledgeable. Would highly recommend…..thanks for your dedicated work Aspen ashford team.

Exceptional service from Aspen. From the first viewing to completing today in the quickest time ever. Clayton was so helpful, informative and efficient. He even put me in touch with a fantastic advisor who really made mortgages understandable and work for me. Between them both they have made the whole process simple and straight forward. They really worked hard and together to make this happen.
I would highly recommend Aspen. All the staff were all so friendly and aware of what was going on. They were on the ball and were genuinely such lovely people. I am so happy I walked into your shop that day. You made buying a house so quick and easy. I have been kept updated daily throughout. (Something I would never have thought was true before)Thank you all, especially Clayton you made this all possible for us.

Aspen have been fantastic from day 1. All members of staff encountered have been helpful, friendly and professional. A special mention to Clayton who now feels like a friend rather than an estate agent. He managed to sell my house on the first viewing and has since answered all my questions promptly and courteously. My husband and I would highly recommend Aspen.