Mather Marshall Estate Agents

Highly recommend Mather Marshall Estate Agent. Liam and Danielle were constantly keeping me updated on the purchase process and in most cases gave me an update to my question on the same day. Liam and Danielle, were helpful and both are so knowledgeable on each element of selling and buying a property. They made the process seemless and always went above a beyond to help us.

*** EDIT: Response to reply ***

How disappointing that you feel the need to lie about what happened. Is interesting why you left out your comments about the contractors went wrong my property twice without consent.

Another lie, that you didn’t not reply to the complaint until 48 days after the email was sent. I would be happy to forward you the emails showing the dates.

I emailed you after the tenancy to hope for a honest and reflective reply but that was not received. I feel it’s important that people know about your appalling response times, lack of customer service and as we now see, the willingness to lie to cover your mistakes.

*** ORIGINAL REVIEW ***

Surprisingly very similar to other letting reviews on here. In short, once you are letting from them, it becomes very difficult to get replies from via email. I would estimate 70% of my emails were not replied to, one of those being a formal complaint and took 48 days to get a response (that was after chasing them for an answer). When calling, I usually had to deal with quite a rudely spoken member of staff who would almost make you feel bad for calling. Some examples of poor standards from them include:

* 37 days to get my deposit back after constant chasing.

* Twice, contractors let themselves into my property without notice and when I wasn't there. Mather Marshalls response (in short) was "We are sorry, but when there is a build up of jobs, it's important they get done." Clearly more important than a tenant right to privacy...

* Noise complaints via email (ignored).

* Contractor leaving a large amount of dirty when rubbing down the bathroom ceiling, then getting paint over my bedding (email ignored).

* Ceiling stripped of paint and then left... not completed.

To be clear, I paid rent on time, every time and tried to be a good tenant (all property checks were top scores). After email complaint, Paul's response was constantly "we did not receive an email about that", or "it is down to the landlord...".

From personal experience, the reviews on here are very accurate to what I experienced, regardless of their responses. It seems a constant theme of poor communication and rude customer service.

Really impressed with the service and staff at Mather Marshall. They helped us throughout the entire process from the beginning to the end! A soecial thanks to Athia, the lettings manager who made the process easy and hassle free for us, would certainly recommend to others.

I have recently purchased a retirement apartment for my mum and Danielle provided a very professional services. She let us view the apartment on a number of occasions and was very helpful throughout the process. I wanted to complete the purchase as quickly as possible and she could not do enough to assist with this. Thank You Danielle.

It was a pleasure to deal with Liam & Danielle, they were friendly, patient, wise & professional. They kept things moving and updated me when necessary, it was the perfect service, I had a good feeling from the outset and they did everything they said they would. This was not an easy deal because of the chain and the complications of the ownership. Great effort 👏🏽

I received an amazing service from Mather Marshall estate agents. The sales team are brilliant and kept me in the loop throughout the whole process of our house sale. Both Liam and Danielle from the sales team are amazing. Great with communication. I will definitely use their services again.

Danielle and Liam have been fantastic throughout our purchase of our property, from our first viewing to completion they have kept us updated. Very professional team who were only ever a phone call away.

Really pleased with the whole serviced provided by the team through the sale of the house, they was on the ball with updates through out, always willing to dk what they could plus more for their customers and even a courtesy check in after sale, which i thought showed they are customer care focused. A big thank you to liam and Danielle who made thr difference. Highly recommend.