James Estate Agents

We were selling a property which had been in our family for over 50 years so a somewhat stressful time. James Estate Agents proved to be a very professional firm with a knowledgeable, friendly team in place to deal with our sale. We were kept updated regarding viewings and feedback. The sale was completed within 4 months. Would definitely recommend this firm of estate agents.

We have recently bought a property through James estates and previously rented a property through them too. We have always had a top rate service from them and their customer service is excellent. Everyone who works for this company is friendly, helpful and professional. They really give the personal touch and go above and beyond. We would not hesitate in using them again when selling our property so would highly recommend them.

Have very positive feedback on James Estate Agents. Throughout our time as tenants, they managed the maintenance of the property as well as expertly managing the fine relationship line between the landlord and ourselves. Particular praise to Sam Marsh, who was professional, courteous and attentive throughout. Thank you

We recently used the services of James Estate Agents to sell our property in Croxley Green. They did a fantastic job. They responded to every email fast, followed up with the buyers whenever necessary, and managed the whole process professionally and smoothly. We highly recommend them.

As a landlord, I was shocked and utterly appalled when the staff at James Estate Agents (Croxley Green), in an open email, advised to me that because my Tenant's English was "not the best", they were not to be believed or to be treated equally, in a dispute over the engagement of their plumber. In circumstances where they never even spoke to my tenant about the issue, whose English in my view is perfectly good if not excellent. James Estate Agents have used someone's race and nationality against them, which is in my opinion both unprofessional and plainly wrong at best, and at worst prejudicial. In my extremely poor experience, if you don't speak perfect English according to James Estate Agents, then you are likely to be deemed unequal to other English born customers.

I have bought & sold property via James’s.
Catherine, Mary, Samantha, Clare & Percy to name a few that have been so helpful with all processes. Keeping me informed by phone & in writing when necessary. Would & have recommended to others ⭐️
Thank you to you all 💐

Our experience of James Estate Agents was very poor from start to finish.

We originally contacted them to value our property. They massively over-valued it in comparison to 4 other local estate agents, which we assume was simply to try & secure the business.

We approached them some months later when we wanted to view a property that was listed through them. The woman in the shop was EXTREMELY rude, unprofessional, blunt, condescending and said that we weren’t allowed to view the property because we weren’t on their books (having decided to sell our home with another, more realistic agent).

When I suggested that we'd perhaps have to offer without seeing it, she abruptly told me that "you can't legally offer on a property without viewing it" which I then had to inform her wasn't correct and that they have a legal obligation to put all offers forward. She retracted, and said "well, we don't advise it!" She almost delighted in the fact that we'd struggle to secure the property (because of the high demand to view it).

We eventually had to write to the owners of the property directly to try and get a viewing. Our journey with trying to secure this property went on to be long and stressful (for various reasons) but we ended up offering on the house three times and eventually secured it.

Towards the end of the process and just before exchange, it was highlighted to us that planning certification was not provided for a certain part of the house, and although other documents were, our bank had to investigate further before deciding on whether they would provide the mortgage or not. The agent at James came across as being frustrated by this. She insinuated that we were holding up the process for everyone unnecessarily (even though the investigation was out of our hands). Her comments and tone during conversations were honestly shocking. There was no empathy to the fact after such a stressful journey and in these final stages, that we were potentially buying a house that in 20 years time, we may struggle to sell on.

On the whole, nearly every interaction with James was bad. Our interactions with other estate agents (up and down our chain) were pleasant and they clearly understood and enjoyed working with people. They all showed sympathy, understanding and good humour at various points, all qualities that were extremely lacking at James. We will never use them, never recommend them and although we got our house in the end, it’s absolutely no thanks to them.

Amazing service and support during the 11 months it took to buy my house (due to chain falling through). Very responsive to my many emails and calls and empathetic during this stressful time. Went above and beyond what typical estate agents too. Thank you so much Samantha, Mary and Catherine.