Scott Fraser Letting & Estate Agents - Headington
77 London Rd, Headington, Oxford OX3 9AA, United Kingdom
4.5
300 reviews
8 comments
QQ5P+WR Oxford, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–16
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–16
Sunday: Close
If I could rate 0 stars I would. We have been waiting over 2 months to get our deposit back. I have been contacting our property manager regularly via email and telephone but he has rarely replied to us. On the rare occasion he replied he mentioned he sent the check out report to my mother in law, who cannot speak English despite me saying to them for 3 years that they needed to send things to myself or my husband. On the report they wanted to charge us for things like 'dust on light switch' and a problem that had been flagged on the check in report. They moved over to a new system to send the rent they accused us of not paying the rent, when we had been doing, the fault was their end, then never had an apology. Do not use this company, they try and intimidate you into accepting the deposit charges they offer by not sending you a new offer for weeks, because the know you will desperately need it for your new property.
I was particularly impressed with Marta's knowledge of the local market and her ability to navigate any issues that arose during the rental process. She was always available to answer my questions and provided valuable advice and guidance throughout the process.
Overall, my experience with Marta was exceptional and I would highly recommend her to anyone looking for a letting agent.
But, despite the current difficulties faced, the team led by Adrian Wright at Scott Frasier's Headington branch, proved well up to challenge in these difficult times. In fact, I found Adrian and his team extremely helpful, knowledgeable, professional, and supportive in guiding me through the complex steps of selling my old family home.
I recommend the team at Scottfrasier to anyone selling their home.