Lighthouse Estate Agents
55 Station St, Kirkby in Ashfield, Nottingham NG17 7AN, United Kingdom
4.8
72 reviews
8 comments
3QX4+J2 Nottingham, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
The owner, Simon amazed us with his sense of humour and personal attention whenever we needed it. My husband and I did not realise that selling a house could be so amusing. Simon made it so.
Thank you team Lighthouse....for making a difficult situation tolerable, well managed and for making us feel valued and important as customers. I cannot recommend this estate agent highly enough.
The Lighthouse Team are extremely friendly and professional. I would recommend both their property sales and lettings management service to everyone! Please pop in to see them for your next house move or property rental, their service is fantastic!
Dear Lighthouse, thankyou for your reply to my rating. On this occasion you cannot claim a poor review is a fake review, so instead you choose to make entirely false claims of my behaviour. I have a full record of all our communications and will be sharing them with Google Review and The Property Ombudsman of whom you are a member. At the time of writing I notice your website does not as a mandatory code of practice requirement prominently display the Ombudsman logo on your website. I wonder why? You may wish to amend this at your earliest opportunity. I will leave people reading this to draw their own conclusions.
Last response from a customer on this platform before asking The Property Ombudsman to adjudicate:
1. We did not by any communication platform say this Compliant was closed.We told Mr Wright the Director of Lighthouse that this complaint was remaining open via a recorded phone call.
2. At no time in any form of correspondence were we abusive to you or your team. I regard your comments about how we behaved as libel. In a nutshell you are out of order,
3. We recorded all phone calls. Which is legal. I refer you to the Information Commissioner for advice. We will release calls on a legal basis only.
4. You are correct emails and indeed other messages were sent at various times. We never demanded expected, suggested or inferred a response until the team were back at work in normal office hours.
Would definitely recommend!