Sales & Lettings Angels

I recently bought a house that was being sold via Sales and Lettings Angels. From the moment I set foot through the door, Kane put me at ease, answering my questions honestly and reassuringly. Such a stark contrast from dealings I've had with other estate agents over the past few months! From putting in my offer to completion, and even beyond, Kane's communication has been exceptional. He's been happy to help every step of the way. I'd also like to mention the other staff, who were really friendly and helpful whenever I rang the office. Sales and Lettings Angels - I wish all estate agencies were like you! Thanks for everything :)

Kelly and the team have been extremely professional and helpful in all of my dealings with Sales and Lettings Angels.
As a first time landlord all processes and expectations were articulated in a clear way leaving no ambiguity which was extremely helpful. The managed service has been pain free and I'd happily recommend their services to anyone.

Disappointing service from Letting Angels. My son moved into a property 5 weeks ago but still has not received the keys to the house and his room. He was expected to borrow keys from flat mates and still cannot lock his room. He has been trying to address this with Kelly for nearly 4weeks no to no avail. Would certainly not recommen LA. Also, the front door lock has been broken for three weeks but the landlord is in no hurry to fix it.complacent

Horrible company. Wouldn't let us move into the house until 6:30pm and then told us our tenancy is being canceled after 2 weeks because the house isn't livable due to us reporting issues with the safety of the house. Leaky bath & mouldy bedrooms. Discussing company

Terrible customer service.

Called 4 days in a row, each day I was told something different or that no one was available. Each day I was told my query was being marked as urgent.

For 2 months running they tried to claim that I was in arrears, despite having paid all of my rent whilst living at the property as well as the fact that I did not re sign the new tenancy agreement.

Scammed us for 4,000 pounds. First, they asked us for 2x more money than necessary and said they would issue a refund. Did not issue it until a week later. Another week passed by, and I still don't have my money back and my emails are being ignored. Not to mention they charged us £500 for a small miscommunication on the phone, even though I gave them the correct details in the email the day before. Additionally, they took another £200 of the money that was supposed to be refunded the week before to pay VAT, which I don't find fair as they were not even supposed to have this money anymore.

The team in the office were helpful throughout our tennacy. They did have to be pestered occasionally to get a response. However, they were on the whole an alright letting agent.

The deposit return process, however, is where we had major issues. Despite the check out report showing that the property was left in the same condition (in some places better) than when we moved in, our landlord still tried to claim over £400 from our deposit.

After four months and being forced to go through the DPS appeal system (which I would recommend anyone with similar issues doing) we were thankfully able to get all our deposit returned to us.

It is clear that some landlords represented by Lettings Angels will try and rip you off where possible. While I understand that the lettings angels team are not necessarily at fault for the greed of some their landlords, as they managed our property they ultimately foot the blame.

I hope in future Lettings Angels choose only to represent landlords with morals and values who are not driven by money and greed. Sadly, I know that this is me being extremely naive and this company will likely never change.

So beware!

If you do choose a property managed by Lettings Angels take pictures of everything when you move in and out, and always go through the DPS appeal system. Even if you don't think you'll win.

Awful experience, I'd suggest you to stay away from this agency.
The agency workers will go any lenghts in order to give seemingly reasonable answers here but it's a sham.
Such a bad review is a result of having been scammed, it's so easy for them to write a reasonable answer here where you can't even respond to it.
They're so eager to take the money and will find any way to keep it without providing any service. Why bother actually renting the place when the money is already yours.
Disgusting company, just read the bad reviews and realize it could've been you.