Taylors Sales and Letting Agents Roath

Please please think twice before using Taylor’s.
After losing my husband and being a cancer survivor I was ready to make the move and find a new home. I was so excited when I found a house with Taylor’s Estate agents, First I was told that I would have a better chance of getting the house if I used their mortgage broker. I knew this was against the law as I already had a mortgage approval in place and a very substantial deposit. I told them this after that they decided not to put my second offer to the vendor. I went to see the vendor and they confirmed they had not received the improved offer. When I challenged Taylors and spoke to the Manager l was meet with one lie after another. The girl who did not put my offer in sat there looking like she would rather be anywhere else.I have always believed in treating people with respect and honesty and I am so sad to have come across people like this. I am sure that there are lots of very good estate agents out there but these are not one of them.I would like to give them no stars but it does not let you to do this. I am taking this matter up with the Ombudsman as they have repeatedly broken the estate agent’s code of practice. Clearly this is what you face in an non-regulated industry. If I carried on like this in my profession I would have been sacked.

I used this branch for both let and initial sale of my 2 bed house in Old St Mellons and have very split opinions about the two departments. I do NOT recommend their sales service to anyone.

The sales agent I dealt with is Karl Pendry and I cannot say he is helpful or professional. During viewing stage, fake information regarding the property availability was given to several buyers which caused a serious complaint from my tenants.
In the negotiation stage, he failed to highlight the risk of buyer’s mortgage conditions and persuaded me hard to continue with the underpriced offer after providing incorrect market trend information which he never admits it was due to his own lack of knowledge about local area. One of his colleagues actually phoned another agent to ask their sold prices nearby because they had absolutely no clue.
I pulled out from the sale and terminated my agreement with Taylor’s immediately after. Another agent managed to secure a 10% higher cash offer 2 weeks after and their fees was even lower than Taylor’s.

Letting department was great in the beginning finding tenants and getting everything set up. I recommended their service to a number of friends locally. Although they failed to provide keys to their own colleagues to do the checkout report even it was paid and arranged weeks ago. Would give them 4 out of 5 but unfortunately their sales colleague managed to achieve 0 out of 5 so overall 2 stars.

We have recently purchased a property via Taylors, I have been extremely impressed with Karl and Emily throughout the process. They have dealt with every enquiry with professionalism and in a timely matter. I can highly recommend Taylors Roath Office!

I have been chasing my deposit back for 2 months. Avoid this agency at all cost. The only reason why they have so many stars is because they push people to give them review after moving in, after that they completely ignore you. Message for tenants: If they ask you for a positive review once you move in please wait till you tenancy ends and do it afterwards, for those that are thinking about using this agency there are much better options. I cannot believe I have been waiting 2 months to get my deposit back. They also sent my personal details to Swalec that is now chasing me to pay the electricity for the property I have never lived in( they damaged my credit from 992 to 980). I spent hours if not days trying to get my money back plus chasing Swalec to cancel my account at the property I have never lived in. If you are buying house think about this twice, if they are not capable of dealing with tenants think what happens if they make mistake dealing with sale of the property( yes you might lose money for solicitors, definitely not worth it).

I have completed a house purchase today via Tylors, great service all round, friendly staff and helpful advice, easy to contact and reply to emails quickly. Thanks Emily, Jafer & Karl for the good experience and service. I highly recommend Tylors to everyone.

Megan was an absolute star — she got us in for a last minute FaceTime viewing on our dream house, and it really felt like she was in our corner putting our offer forward. Couldn’t have asked for a better experience, considering how rough the renting market is these days!

I had to move to Cardiff in a jiffy due to my work and it would not have been possible without Megan and Charlie from Taylors. From the moment I contacted them and gave them my requirements, Megan and Charlie arranged, viewings, processed documents, got all the necessary activities done in an impossible speed and ensured I got into my new home on the day I wanted. Post renting support has been superb too. Thank you Megan & Charlie, you rock!

Fantastic service from Karl at Taylors. Very polite and pleasant service. I hope to work with them again.
Thank you for your support and appreciate your friendly service.
Thank you
Baz