Love Masala

Lack of service due to only one member of staff front of house. Take aways were more important. 6 phone calls taken within 15 minutes. We were left sitting at our table with no drinks or menus for over half an hour. It’s a real shame as I know the food is good!

What a shame! Used to love it here but tonight we were left for half an hour and when asked if we could order some drinks were told they were too busy, but he had no problem taking the take away orders. It would have taken 2 minutes to get us some drinks, we had no problem waiting for food but when the phone takes priority over your customers sitting in the restaurant, thats bad management. I have never had such a bad experience in a restaurant before.

Great curry and lovely service. Shame we live so far away in Kent but next time we are in this area we will be back to sample some more of your devious food

What a find!!
I count myself as somewhat of an expert in Indian takeaways. Having tried approximately 20 within at 15 miles radius of Chester recently. All the usual sides ordered and main being Chicken Tikka vindaloo.
Most places have long since stopped serving vindaloo with any semblance of heat however, I asked these to add some heat into it for me and they did. This was my second visit and like the first I can't fault the service or quality of the meal.

Really friendly staff when you go in to collect it. I will definitely be back for a 3rd visit and 4th and 5th and so on.

Thanks for a great meal.

Really lovely food and great service. Food was a little later than I was told to collect it (of no bother to me at all, I was in no rush!)but the staff were really apologetic about it.

Would definitely return if I was visiting the area again 😊

What a place, amazing food, I've eaten in every indian in Chester and love masala is one of the best. Shorif what a host great guy worth a visit everyone.

Really disappointed. We have been told the food here is fabulous from friends and so finally tried it and was really dissatisfied. Chicken chat was lovely but popadom was soggy. We ordered a dopiaza and butter chicken and received two dopiazas. After my girlfriend calling them to ask if we could collect a butter chicken the staff asked her to repeat the story to a few staff members to then be told the two dishes were very similar and that we had a butter chicken. We know the difference between the dishes and after she explained this to him he continued to say it was fine. Finally after asking , "what she wanted him to do about it" she asked if we could come and get our actual order. He then told us that we had to return the dishes and pick up the chicken. At this point we had had enough and I told him we were very disappointed in the customer service and it had ruined our evening treat. The dopiaza wasn't very nice either and s we have had to add ingredients to it to enjoy our dinner. Really disappointed and won't go here again. It could have been a simple fix.

Sat here now and totally disappointed as past reviewers have said takeaway orders seem to be priority
Walked in at 8.45 was told we close at 10 fair enough but a bit rude its 9.40 and still waiting for our food will not becoming back 8 takeaway orders have gone out very disappointed the restaurant looks like a pop up no heating on and dead atmosphere waiter rude cutlery just thrown onto the table