The Beer House
Cardiff Airport, Departure Lounge, Rhoose, Barry CF62 3BD, United Kingdom
2.8
46 reviews
8 comments
9MX6+9M Barry, United Kingdom
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Monday: 3–17
Tuesday: 3–18
Wedneasday: 3–19
Thursday: 3–17
Friday: 3–17
Saturday: 3–19
Sunday: 3–20
Tuesday: 3–18
Wedneasday: 3–19
Thursday: 3–17
Friday: 3–17
Saturday: 3–19
Sunday: 3–20
The bar staff member who took our order and made our coffee, however, was an absolute disgrace.
I ordered our two breakfasts and coffees... Minus butter and with a soy milk latte for my girlfriend with a dairy allergy.
I watched him make my latte (looked nice). He then filled that same jug with soy milk, without washing it. I immediately challenged him and I kid you not, he replied "there was only a little bit of milk at the bottom". I angrily reminded him of my companion's dairy allergy and he then washed out the jug under my watch while actually sighing.
I raised the issue with the manager on duty who was apologetic and offered to bring us any drink of our choice. We declined as we wanted to emphasise we were not complaining to get any freebies but that there was a serious issue in the allergen training, as well as the attitude of the staff member as a whole, and a real health hazard. Thank goodness I was able to witness the event and we didnt order via the QR codes on the tables or my partner would have been severely ill.
I would recommend Costa in departures who really do take every precaution. This occurred on Tuesday 3rd about 12pm.
We came prepared, read the reviews before, knew what to expect, but it still blew us away how bad the burger was. Maybe if we would live in an alternative reality where we eat THAT and poo a delicious burger, that's the only way this could make sense right now.
By the very helpful bar lady I got to taste the beers before getting one, again, we came prepared, one of them tasted and smelled totally rotten, way to set the scene for the main course.
Sent back the burger, got refund, feeling bad for the staff to deal with the situation and that they have to hand out trash.