Clarks

Was served by Roxanna\Roxanne (forgive me for not recalling the name properly) and she gave us the best customer service. She took the time to measure my son’s feet properly and search high and low for the perfect shoe for him (spending over half an hour with us in total which is unheard of nowadays in the high street retail industry!)
Thank you so much to you and the whole team!

Manager is extremely welcoming and knows what he is doing . I had wrong shoe size (12) which i had to exchange it .i faced difficulty from the lady exchanging it to size 11 . She kept saying i wore it which i did not and she wont exchange it but the manager went to his length to help me out and my problem was sorted smothly even though he said look into my eyes and say it -you didn't wear it !!that was embrasing

I will not be buying Clarks shoes ever again !

I was offered a £10 voucher as compensation after being advised to bring my unworn boxed shoes, with receipt, back to Clarks in st Ann's , Harrow on the hill after they literally fell apart in my hands !

The sole literally came away from the uppers leaving a sticky black tacky gunk on my fingers !

They were designed to disintegrate I discovered if not worn ! ..and the term used for this was hydrolysis !

Personally , I think they should have had a best before date on the box !

Stood for approx 10in staff having a great time not noticing me or another customer .

Great service and staff, took some shoes back had for a month that were faulty and exchanged them with no questions. Highly recommended

excellent attention very polite staff wonderful
and shoes and boots are great too

The shop was busy but despite that the staff did a great job of addressing everyone. We were served by a chap called Oliver and he did the feet measurements for my two year old daughter. He was engaging, polite and knowledgeable. Excellent service and we will be sure to visit there again.

Decent size store with the typical layout of 10% for men, 10% for children, 80% for women. They always have items on sale, but the way. Staff is friendly and helpful.