Small Feet Shoes Ltd

Purchased several pairs of shoes for my wife for christmas from small feet shoes and she is over the moon with them. She has struggled for years to find shoes in her size so finding this company has been a godsend for her. Found customer service to be extremely helpful when speaking with them, both via telephone and emails. There was a delay with deliveries as the items i ordered was made to order and with it being xmas they was very busy but they kept me up to date. Very happy and the mrs is looking forward to visiting the showroom now she has found you

Delivery time is appalling. When trying to contact there was no response despite enquiring 6 times. Once the shoes arrived they were poor quality with glue around the soles. The insoles seem to have been glued on with PVA as they had already been lifted before they arrived.

Couldn’t be more happy with the shoes I’ve received! Timely delivery and excellent quality! This will definitely be my go to place for my shoes in the future. Thank you!

Great prices amazing service shoes arrived on time and as described partner very happy

Awful experience. Ordered from the website two times. First order took about 2 months to arrive. I tried getting in touch with the administration multiple times, never got any response. When my shoes arrived, they were 2 sizes bigger than what I originally ordered. So I sent them back and requested a refund. After being angry about the whole situation, I decided to give smallfeet a second chance and I ordered another pair of shoes. The exact same thing happened. Late. Wrong size. No communication from the sellers. I decided to actually ring up the company and complain. The only response I got was "we'll just give you a refund when we receive the shoes". No apologies, nothing. I am actually disgusted with the customer service and the lack of effort from the company. Definitely won't be purchasing from Small Feet again.

Mixed order up & send wrong items my order to someone else. Advised that person seemed to be out of the country. Promised urgent reorder as was unable to have final prom fitting until shoes arrived. Had to keep chasing up & was advised stuck at imports! Eventually got them but of poor quality with marks & defects. Shocking customer service and communication. Shoes are of a much poorer quality than something you would buy form New Look for £17.99
Still haven't had a response from seller and out of pocket for returning wrong items at their request. Now had to raise with Paypal but seller doesn't even seem to be responding to that. Have no choice but to use shoes as left with a very last minute prom fitting & unable to source alternative shoes at this final hour. Not so much as a apology!

Customer service very helpful and knowledgeable. Shoes were not late, damaged or anything negative. The shoes I ordered were very fashionable but still very comfortable.

Got another pair off these company and they are just divine. Thank you can't wait to order more