Footasylum Cardiff
St Davids Dewi Sant, St Davids Centre, Cardiff CF10 2DQ, United Kingdom
4
299 reviews
8 comments
FRJF+3H Cardiff, United Kingdom
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Monday: 9–20
Tuesday: 9–20
Wedneasday: 9–20
Thursday: 9–20
Friday: 9–20
Saturday: 9–19
Sunday: 11–17
Tuesday: 9–20
Wedneasday: 9–20
Thursday: 9–20
Friday: 9–20
Saturday: 9–19
Sunday: 11–17
However, staff are polite, friendly and caring, and willing to help as best they can!
I was really angry at this point and asked for his name, “you don’t need my name it’s not relevant I’m just assistant manager”. I took this information rather upset and angry and walked away from the store to meet my husband before starting an online chat with footasylum. I spoke with a lovely gentleman named Chris who I can’t thank enough who advised I am within my rights to return or exchange the trainers and to go back and show him a link he had sent, he stayed online whilst I did this.
When I returned to the store I asked to speak to another person as I didn’t feel comfortable speaking to the assistant manager anymore. The floor manager came to speak to me whilst the assistant manager clearly spoke about me to other members of staff whilst clearly in my site, this made me feel really uncomfortable and definitely unvalued as a customer. I felt uncomfortable being on my own with my daughter there as the assistant manager was really patronising so I called my husband to join me. When he did the assistant manager surprisingly disappeared. The floor manager corresponded with Chris the online advisor and diss appeared for some time. Chris in this time advised there is no such policy and he’s getting this issue with a few stores so I’ll definitely have this sorted today. After over an hour standing around, the floor manager returned to take the trainers from me and Chris advised the refund would be sorted his end. The floor manager signed my invoice to confirm he had taken the trainers as now I’m down the cost of the trainers and no trainers to show for it, not a great position to be in and I was sent on my way.
Originally I attended for an exchange but after the service I was given I wanted nothing but a refund so I could purchase elsewhere. I can confirm I will never ever purchase anything through footasylum due to this experience, I went elsewhere that day and purchased a size 7 in the same trainer purely not to have to deal with footasylum ever again.
Avoid