Aesthetics Lab

Have been a client for 5 years. Completely transformed my skin, and most importantly my confidence. All of the staff are polite and professional. The atmosphere is clean but not clinical! - it is luxury and I quite often fall asleep if what I am having done isn’t too invasive. I recommend Aesthetics Lab very highly to anyone that is thinking about coming. 5/5 absolutely FANTASTIC

I came here about a year and a half ago and have never been so angry at the inconsistency and completely missold treatments. I originally had a treatment coordinator who seemed to understand what I was after, but ultimately left. I was then reassigned to Caroline as a treatment coordinator, who just didn’t seem to be able to follow through on anything I needed and sold me the most completely unnecessary and completely wrong treatments and products. I complained repeatedly about the skin under my eyes being my main concern and was sold treatments that didn’t target that area, but serviced my face as a whole. I was told HIFU would be excellent for my undereyes but when I went for my first session, I was told HIFU can’t get to your under eye area because the skin is too thin. I then found out about other treatments for my undereyes through a different clinician there, and when I would ask Caroline about them, they were always her ‘new favourite procedure’…even though she had never recommended them to me, despite being created for the very area I was having a problem with. I was sold MULTIPLE ZO products that were categorically not right for my skin. I was given a 1% retinol (having had bad experiences with retinol for years before which they knew of), which absolutely burnt my skin off. It didn’t matter that I used a pea sized amount, it didn’t matter if I stuck to ZO products or not, it didn’t matter if I went to the gym or not (as I’m sure they will no doubt contest in this review), because I have since been to a dermatologist who has confirmed what I had suspected all along: that it was far too strong a product and has badly damaged my skin barrier and actually caused ageing. Every time I complained about ZO, I was told to ‘persevere’. It was awful and completely wrong for my skin (please note:
NO ONE in that clinic is a dermatologist, but seem to have been on some sort of ZO product course and claim they know what products your skin needs. They don’t, and they should NOT be recommending such strong products). I followed up so many times about being unhappy and was told different and conflicting things every time. I was never clear who was actually looking after my plan (as a treatment coordinator, I would expect it to be Caroline) until the very very end when I was so sick of being pacified with their sales bullsh*t and told so many different and confusing things that I ultimately told them I was leaving. Only then was I told it was actually one of the clinicians (not the treatment coordinator…sorry, what does a treatment coordinator do, if not COORDINATE your treatments??) who was actually across my plan - and I only FINALLY got this information after a meandering back and forth where I was told I could talk to this person and that person (who I also wasn’t aware were across my treatment plan…and ultimately weren’t) and being accused of missing ‘multiple’ (in reality: one) follow up sessions. They have ultimately not come through on anything I actually needed. They refunded me for ONE PRP treatment as a ‘gesture of goodwill’ despite the fact I was missold a course of HIFU (and also absolutely didn’t need it in the first place) and had spent well over £15K on other treatments here. It is a terrible TERRIBLE clinic and should be avoided at all costs. There is just too much to cover about my experience and they will no doubt reply to this with ‘we have followed up with you about x, y and z’ to try and save themselves and negate this bad review, but trust me: it’s not worth it. P.S. they pay for that space in the Tatler Cosmetic Guide. It’s a placed ad, not an acknowledgement from Tatler.

Absolutely loved my experience! From the moment I discussed my concerns with them to finishing my treatment, I felt I was in great hands. They talked me through every step of CELLULAB which has done wonders for my overall skin texture. I feel so confident at the beach/pool now! It's not always the most comfortable treatment but the wonderful, Charlotte, talked me through the whole time and monitored my comfort. Also, the clinic is gorgeous. Everyone is lovely and the results are even better.

I had a very lovely experience! Treatment was 5/5 and my aesthetician, Christina, was very attentive to my needs and done such a great job. Would highly recommend this clinic I’ve had such amazing results

Lovely team at Aesthetics Lab. Everyone is so professional and knowledgeable about face and body treatments. They always invest in their knowledge. When I come there, I can be sure that I get the best results after their treatments and best recommendations for aftercare. Excellent customer service.

Loved every visit to Aesthetics Lab. I’ve been their client for years and I am absolutely sure that this is the best clinic in London. They have the best team of professionals who are always so friendly and attentive. Since my first visit I’ve seen incredible changes in the appearance of my skin. It looks so much healthier now. Highly recommend it to everyone.

Thank you Aesthetics Lab and the amazing Joanne for listening to me about my initial ‘not so great’ experience. I am grateful for the time taken to address the shortcomings in customer service from 2 of their employees during my first consultation visit. My second visit was a delight! The Hydrafacial I received was great and in line with the requirements and strict protocols of the the Hydrafacial Company. I even received an additional step of lymphatic drainage. Looking forward to keeping in touch with the amazing Joanne and my next visit.

I’ve been a client of Aesthetics Lab for a number of years. Always been extremely happy with the treatments, results and therapists. Christina is so professional and knowledgeable of treatments and recommendations for any skin queries I’ve had. Would highly recommend.