DFS Chelmsford

Really friendly staff and exceptionally happy with the sevice we received at the Chelmsford store. More importantly the quality of the sofas we ordered are great. Only issue was we received the wrong back cushions when our sofa arrived. However this was quickly resolved by Alex at the store with no problems at all. Nice to be able to receive good customer service from a big company 👍

The reason for my five star rating is because I have previously purchased furniture from Dfs which I was extremely pleased with.

My most recent delivery was damaged unfortunately and I was given the option of repair or return. I believe that the customer service is as important as the quality of the furniture and Alex the manageress of the store was extremely helpful and resolved the issue very quickly. She personally liaised with me and oversaw the process.

I would highly recommend Dfs.

Great customer service from start to finish. Lovely sales team and fantastic delivery / installation this morning by Merrek and colleague - friendly, professional & punctual - a real credit to DFS/The Sofa Delivery Company!
5 stars all the way!!

2nd attempt of having a sofa delivered. 1st time couldn't fit through our street door after waiting 4 months .. gone back the 2nd time now waiting g again another 4 months. But they have been kind and knocked the delivery money off. They also keep.you updated and a tracking number on what's happening with my order, not like furniture village definitely wouldn't be going there again....

We brought this sofa today in the store the man was a fantastic sales man not too pushy and have us all the info we wanted .

It's a fantastic shop staff very polite and friendly

Just had our sofa delivered very happy with it .. The delivery drivers were great and very careful bring the sofa in. I will have to recommend them they were great . The delivery drivers were Sonya and Baz well done you two brilliant work ...

Nightmare. First Experience in store was good but after making payment, the store needs to be chased several times to make sure they have done their job like confirming an order, arranging deliveries, issuing refunds. Only use if you are prepared to chase them for every little thing repeatedly.