ScS - Sofa Carpet Specialist

I bought a leather Sofa from this company in Dartford with Insurance, less than one year the Sofa had some protruding sharp furniture wood coming out of the leather causing damage to the sofa and unsafe to use. I called them to complain requesting for repair, they haven't turned up till date, i continue to call them weekly then daily but they make promises without doing anything. They have poor after sales services and the insurance is a scam, no guarantee for your purchase should you have similar experience so watch out.

My mum had her sofa delivered today. Delivery person was so rude and left it in the hallway absolute fire risk.Would take it back and delivered again with an additional charge. Called the store was meant to get a call back and the manager didn't even bother to get back to me although she said " she would help". Appalling communication and delivery date kept extending. Shop with caution

In the 1st week, I would have given a 5 star. But like many others posting here, the material and product will fail and they will do little to help you. Buy from Amazon, buy from a small independent place, just not here. If you insist on buying here, they can take 30-40% off their price

Good reviews are from those who have not had the product long enough

Lies lies and more lies thought when we ordered it was all going smoothly then they can't get it there is a shortage of material then delivery date keeps changing all I get is pay outstanding amount as its getting near delivery time .so went down and paid for it then get told its not in country till 27th.place is a joke and won't be shopping there anymore it gets 1 star but really only thing there good at is taking your money.if I could give it no stars then I would because thats what their worth NOTHING.

There may be a lot of negative reviews - some of the customers could be just 'Karen'! Since I was scruffy and looked poor, no refreshment was offered whilst other customers got them. I made purchase anyway - Paul was reasonably helpful. Some may have rated this 4 stars but either way they are okay.

I made an order with SCS on a Saturday when I came home I was going through the reviews which alarmed me(they were about the delivery date) I therefore did not want to go through with my order as I was not satisfied with the company. I went back to the store on Monday and was told I am unable to cancel order as it's part of the T&C's which wasn't made clear when placing the order I then opt for cheaper sofas as my original order was for over £3000 made the amended and at no point was I told that there would be a difference in the delivery time bear in mind this was only 1 day and a half difference from the original order (including Sunday which isn't a working day). I have now received an email stating my order will be delayed by three weeks when placing the order I stated that i needed them by first week of February for my daughter's birthday. When placing the order the sales manager stated that order may be deliver before the estimated date he didn't mention any delays. I rang to cancel my order on this basis and was then referred to the store which wasn't helpful in the start with to be told I am unable to cancel the order but they can speak to the regional manager. DO NOT GO WITH THIS COMPANY they mislead their customers, give bad customer service and are not to the point with anything everything is done discreetly and they give false hope.

I would never recommend anyone to go here - take your business to DFS as they are straight to the point with everything.

After 2 years of searching I finally found the sofa for me! The no pressure salesman were also really helpful and genuinely gave relevant, good advice!!!

I would strongly advise anybody planning to shop at SCS Dartford to avoid it at all costs. We went into the shop to buy a carpet and was given a cost based upon the measurement that we were given we were also told there was free fitting. They arranged for someone to come out and measure up the area for us who told us that it had gone up by £20 over what we were quoted as we needed a bit more carpet. This wasnt an issue, we were told that someone from the branch would call that day or the next to take payment.

3 days later no call from the branch so I called the branch (you don't get put through to the branch you get through to a call centre) , they arranged for the branch to call. I received a call later that day and they were trying to put the cost of the carpet up by £89 not eh £20 I was told on the measure up. I was told that they manager would call me in 20 minutes to go through it with me, no call that day.

Phoned the store (got the central call centre) the next day and explained that nobody had returned the call, promised a call back again, no call came. Called again and eventually spoke to the manager who came out with lots of additional charges that needed applying to try to justify the extra cost which happened to be the exact amount of the fitting cost.

The fitting isn't free they hook you with the cost they give you, make you pay a deposit and then put the cost up by the fitting charge. A complete rip off and should be investigated by trading standards.