Sofas and Friends

I found the name of this place to be very fitting. Great sofas and a really friendly environment. Rad, the person who assisted us was great.

I will be recommending this place to all our friends and family, for their high-quality beautiful looking sofas at a reasonable price!

Lovely guy running the place. But, the USP of this business is that you can walk in, buy a Sofa and take it away (or pick up from the Warehouse just a few miles away). All the other places I went to had a wait time of at least six weeks (and some a lot more). This is definitely the way to go! Keep up the good work!

Went to sofa and friends to find me a new sofa and the lady in the show room was excellent was very attentive and was happy to show us different ways of setting up the sofa. We decided to take the navageo sofa and the delivery was very prompt by great delivery guys.

Went in there on a Sunday the lady at the desk was very nice and helpful and explained and other payment plans very thoroughly totally explained and the sofa material can be changed prior to ordering

Excellent and prompt service as most sofas are in stock and can be delivered within 14 days. I ordered on Sunday and received my lovely new sofa two days later! Very good quality and excellent price. Delivery was in time slot arranged. Very friendly service.
Delighted!

Absolutely amazing service and even better sofa.

I had an issue with a mark i found the day after it was delivered, they returned later that week and replaced the whole section - no hassle at all.

The person who deals with the whatsapp is very very helpful and the two delivery are excellent.

So very happy!! THANK YOU

Today was the second time we have visited the store to purchase sofa set, we bought again but it was for my mom this time. We were seen by lovely lady, she was kind and very helpful.

The couch is absolutely fab. Amazing quality. I had a problem with the customer service which I didn’t think I would with the reviews being so good. They told us they would sort a delivery date within 2 weeks. I messaged an was polite an basically said I know your busy but have you got a date for me. I got ignored. I messaged them again a week later an asked again they actually got back to me this time an said I spoke to you today about delivery for the 16th? I said I haven’t spoke to anyone, but the 16th will be okay but I asked could they definitely confirm it as Id have to take time off work or get someone to wait in. He blanked this message. So I rang the shop a couple of days later the lady said she would have to ring me back. She rang me back an said oh it should be some time the week starting the 19th. Then a couple of days later on instagram a girl from Leeds posted that she received her couch. So I messaged her explaining my situation an she said they sorted a delivery the next day from when she ordered the couch an she had actually ordered her couch a week after me. So at this point I was angry that I was getting over looked so I messaged them again an showed him the screenshots of the conversation with the girl an asked why I’m I getting ignored all the time? I had been polite an understanding but the fact I was having to do the chasing an then saw the lady received her order an I was still waiting an I had ordered mine first I was upset. So for me the customer service really let them down, they could of messaged or rang an least an explained they was busy or whatever. The fact I done all the chasing an still got ignored on messages. I was really disappointed they treated a paying customer like this but the couch itself is gorgeous.