DFS Kettering

I visited here first, a few other places, and came back to buy. A lovely orange handed young lady helped us make our investment. We got it all done and sorted with minimal pain! Looking forward to having our 2 kitchen sofas delivered in May.

Never contacted or notified about any delays, lied to by the store assistant about the delivery date and fobbed off 3 times by customer service! Avoid if you don't mind waiting 6 months for a couch. Would have never ordered from here if I knew it would have taken this long...or if I knew everyone would have been so unhelpful.

No pushy sales person! Refreshing to get this in a sales environment. The gentleman didn't rush us and gave us some excellent advice in ordering our sofa. Thank you for great customer service

Poor customer service and slow response from management , suite faulty from day 1, two attempts of rectifying, damaged carpet by engineer. 18 month horrendous company.

If you like being lied to buy a sofa from here!!
After placing an order for a sofa we found identical sofa online for half the price, we decided to cancel our order and this is where the fun started, you can not cancel through the head office so u have to get hold of the store
(This took us 3 days) at this point we thought we had cancelled. To our surprise we got offered somebody's cancelled order and told we had cancelled ours, save yourself the headache go somewhere else

I'm waiting already 1 week for phone call from them. My sofa after 2 years started to has some issues. Im calling them eveyday and they just saying you will get phone call shortlly. Avoid. Cheap quality Products.

On my first visit the staff didn't seem to care and were pretty unhelpful, had more joy with their online chat and telephone advisors. On my second visit I found Cherice very helpful and cheerful. But that's as good as it got after payment, the waiting time went from 6 weeks to 12 weeks and finally arrived after 14 weeks. Communication between distribution centre, collection company and the end customer is pretty shocking after receiving several calls to arrange collection of the old suite and delivery of the new one which happened 3 times but the first 2 calls didn't seem to be on their system when the third date was finally confirmed. I personally won't rush to buy from DFS again but then I wouldn't say don't shop with them.

There was a good range of sofas on the shopfloor. Our visit helped us decide on a different sofa than what we originally wanted as we were able to test the comfort of the sofas. We weren't approached by any of the workers until we had been there for about 20 minutes and were about to leave. The member of staff we did speak to informed us of the delivery time for the sofa we liked if we bought it this weekend (3 months).