Sofology Rugby

Visited the Rugby store yesterday to purchase a sofa. Great parking and really friendly staff. We were greeted with a warm welcome. I knew what sofas I wanted to look at and was directed to where they were. Mark asked us to let him know if we needed any help. When we were ready, we had coffee and biscuits brought to us. Mark answered all our questions in great depth. He wasn't pushy or rude. He was very patient, I'm very fussy and took about an hour to pick between 2 sofas! He left us to discuss the choice and brought more coffee.We made our decision and he talked us through our payment options. Nick came over to complete our order and was also a lovely member of staff. The whole experience was great. Would highly recommend the Rugby store.

Bought my sofas last year. A considerable expense, however sofology products are quality and worth the money. They do not need gimmicks. The staff are never pushy, just professional, friendly and very knowledgable and friendly

Big display of various sofa models. Discrete staff assistance is nice. You feel comfortable browsing on your own not being under pressure to buy.

Karen was really helpful in pointing us towards clearance sofas in my price range, we managed to find a great deal beyond what I could have expected on an ex-display two seater with chaise lounge. I never felt pressured to buy and was given plenty of time and space to consider options, including from the surrounding furniture outlets. I'm not a fan of the website which you need to use to arrange delivery as it employs a strange queue system to access your account and in my experience didn't load properly half the time in addition to the user interface not responding as expected in my endeavors. However, this issue isn't reflective of the Rugby store whatsoever.

Louise Wallace once again provided excellent, friendly and efficient service. Delay caused by Covid 19 for delivery of our armchair doesnt matter anymore as she was so pleasant. Happy to have given you our business and cant wait for arrival of our new foot stall to complete our new lounge furniture. 10/10 😁

Visited the store in Rugby in July and was pleasantly surprised at how much choice is on display and I understand there is even more in their warehouse. I was assisted by Sadeq who was very informative, helpful and friendly. He helped me choose my perfect sofa. Sadly due to covid, there was a delay in delivery but sofology offered me a sofa on loan which I thought was a lovely touch and the loan sofa served me well until last Thursday when my new sofa arrived. The two guys who delivered (not sure of their names) were fantastic. They kept myself and themselves safe by wearing masks and distancing and unwrapped and placed my sofa where I wanted it. They were both very friendly and helpful. I would not hesitate in recommending sofology.

Excellent customer service at Sofology Rugby! Met with a genuine welcome on the way in and left to browse in peace. A member of staff was always on hand if we had questions... but no pushy sales.

Big thanks to Phillipa who handled our purchase which was our second from this store. Phillipa was very helpful and knowledgeable.

We will return in the future...a much better experience than the pushy salespeople in DFS.... despite being part of the same company.

Selection was good but the sales assistant stalked us around the shop. We felt more comfortable buying a sofa in DFS