Imagine Health & Spa

Bad customer service and bad experience. Would not recommend. So my wife booked a spa day for me and phoned up to book it as a surprise for my 29th birthday. When she phoned they said the gym and sauna would be available. Turned up and it wasn’t. Reception person’s idea of a tour was to just hand us robes and point us to the changing rooms without showing us what facilities they had, where the treatment would be and why some facilities were not available. When we asked where was good to run as the gym wasn’t available he said he didn’t know.

Terrible experience - twice! I was booked into a spa day here as a treat and when I arrived, found out they'd messed up my booking and I'd lost my treatment appointments. I was allowed to use the facilities and rebook my spa day and treatments for another date. I gave the place the benefit of the doubt but they managed to get the bookings wrong again (I think in total there were 3 messed up bookings overall). The spa treatment I eventually received was nice, nothing special but that's the only nice thing I have to say. The facilities were horrible, so run down and shabby. There was very limited seating available. There is no ability to get something to eat or drink (there is a tepid water fountain with plastic cups covered in ants of that's your sort of thing) but I was informed I could have food 'delivered' from the hotel restaurant. 'Delivered' actually meant they'd leave my hot food unattended outside in the courtyard whilst someone came to tell me it was there. The food was, unsurprisingly, terrible. I sat next to hotel rooms in a paved area, eating my cold food and with hotel guests walking by me. The sun room area had ants crawling all over the place. The customer service was some of the worst I've ever received. Both visits I'd made were really shambolic and they offered for me to attend again for free but I declined. That's how bad the place is - I wouldn't go back even if it was free! There are so many other nicer spa locations nearby, I'd recommend going anywhere else!

The staff was nice and accommodating. The facilities inside were nice but outside could be more welcoming as some tables and chairs on a patio area is not enough to create the right mood. The thing that really annoyed me is that they give complementary slippers to clients but instead of being washed and reused for the next clients, like they do in other spas, they get thrown away! Seriously? It was heartbreaking to see a huge amount of slippers in the black bin (I took mine and my friend's at home to be reused). We live in a period where we keep talking about unnecessary waste and I expect to see places like this to do their part too. I'm not going back until this is fixed.

When we are arrived for a treatment, we just realised we need to do for ourselves. No one help to feel relaxed. basically you pay £40 or more for a ball of mud to put on your body. Then no one tell you the jacuzzi out of order . Plus after you pay £80 or more you need to pay £5 more for a towel and robe . Ridiculous!

Unfortunately, this is a terrible managed place... 3 months od calling to book an appointment without success. I left messages on voicemail as well as their website 'contact form' and nobody bother to reply. I've lost my voucher thanks to them.

did a trial session while searching for a new gym. Nice room for a little gym, a few cardio machines, a few resistance ones and a small selection of free weights. But the running machines are set to only use miles, and no glute machine. Otherwise clean and the staff were friendly and helpful. Jacuzzi and steam room were both off and the sauna was at its 2 person limit so I didn't get to use that either. Showers were good, and they provide towels. Way too expensive for what it is, I guess it's mainly for hotel guests rather than paying members.

A bit unorganised, took our booking for a dinner at 5 but only lunch menu was available. Restaurant was FREEZING, heater not working properly. Food massively overpriced and not worth it at all.

Went with a friend and chose the Indulge Day. which was the top package on offer. Including 2 hours of treatments and lunch, it was good value. My beauty therapist Holly was quite possibly the best I have ever met. She was professional and caring, ensuring at all times that I was enjoying the experiences of scrub, massage and facial. I cannot recommend her enough. My only small quibble with the rating I have given was the carpeted areas needed a good vacuum, hence one star was missing. Other than that it was great. We felt good when we left and both said we would return.