Sports Direct

Normally there is an issue of poor customer service with these types of shops but this time I was very surprised the staff here helped and offered support without having to hunt them down. The store is a great place to get holiday clothing at a good price.

Good products but it was confusing when the prices didn't add up correctly with the till. The young female supervisor (blonde) was called & incorrectly stated that "The till was right!" insisting that we pay £5 more than the products were marked as. Her attitude was poor & rude.

After going in to buy some shoes for my two children we found some that they liked but had to wait for fifteen minutes before being asked if we needed any shoes bringing out. We got both pairs and one was ok but the other was wrong, each shoe was a different colour. When we asked for the correct pair we were told they were exactly the same even though you could see the difference on the sole and the inner lining. They were also manufactured in different countries. After the floor supervisor came to talk to us she was insistent they were "close enough" and refused to acknowledge they were different. After a disagreement there we proceeded to purchase the pair that was ok only to find out they cost £10 more than where they were neatly racked. This did indeed turn out to be due to the fact they were in the wrong place but it turned out there were lots mixed up.
We ended up leaving with nothing and annoyed. I wouldn't use the Loughborough store again due to the staff being more willing to argue than listen.

Terrible service I arrived with my football boots I was trying to find the correct studs to replace my missing studs I asked for help i was guided me to were the selection of studs where I was told to get studs with a wide plastic ring on it after purchasing them and returning home they were the wrong size. This happened several times wich is why I'm complaining 20+ quid down the drain.I have now given up hope and no longer buying equipment from sports direct.I wasnt even allowed a refund.

When you buy the things online, the shop accept your item as a return, but do not refund. They just give you a credit.

You can post it the their warehouse for a full refund, but you have to pay the postage fee!

NO MORE sportdirect!

Beware of the in-store returns policy:

Despite the decent products and brands, nonetheless, beware that the in-store returns policy is extremely greedy.

Word of advice, if you do not want to end up with a "credit note/voucher" (which you might be ending up misplacing as it's a tiny piece of paper - I lost two already), make
sure before you pay anything at the tills that the item(s) are exactly what you want, e.g. size/colour/fit/etc.

Even without leaving the shop, if on your way out you find that it was not what you wanted, or you saw something better but cheaper, you are never going to get your excess difference or your money back/returned onto your card.
When money/cards are paid to Sports Direct, only credit notes or vouchers are issued.

My recent experience refers to the item being purchased as a gift. When the person (gift receiver) sent me their size, it was too late as the card payment had already gone through.
The store didn't have the right size, and the only option was to get the item at SD online with delivery charges.

Luckily, many businesses are not operating this type of returns satisfaction policy these days, the opposite of "not happy, we give your money back".
Obviously, there is always the online SD store, where you can use the credit note issued if your shop does not have what you want, but even, e.g. to exchange a size that the store did not have in stock, you must have to pay charges on the top for that item to be delivered to the store.

Very well stocked as always….. But It seems that it’s another retailer with minimal staff. Couldn’t find anyone to get us the our shoe size to try on. Also at the tills the staff seemed more interested in each other than the customers. And how many times did you have to ask “do you need a bag!?” - if you listened the first time instead of flirting with your work colleague, I said No!

Brought a few things for my son. Good deals are available but kids want the most expensive things.