They need to get there act together at this branch , the staff seem disinterested ,the last time I was in I had to stand at the counter for nearly 5 minutes there was staff near the door i could of called over but wanted to see how long it would be before I got served. Last year they had a jacket priced £30 and when I got to the counter was told the price was £40 I said it is priced at £30 the assistant said she would speak to the manager she came back and said sorry it's a mistake and it's £40 and could do nothing about it. Very unfriendly and unwelcome.
Alf Reynolds
Jobsworth Manager, whilst we understand what you were saying we already agreed that the garment had a hole in it. Whether you send it to your laboratory or not, it's still a hole. We are saying it happened before we bought it. Surely the appropriate way forward would have been been to offer us some sort of voucher or to exchange it rather than say you can't give us our money back because you wouldn't be able to resale ....... But it's okay that we have been sold a substandard garment as the hole wasn't noticed when we bought it. So we currently don't have a garment and are out of pocket to the tune of £50 (our outlay in this instance was £240).
Neil Houghton272 days ago
be good shop if they could get your online orders correct
Sara Halpin303 days ago
Small branch so not the entire range but everything you would expect and they offer click and collect which is handy.
Emma Collin333 days ago
Good shop but hardly any sizes available in store
Brian Sheldon364 days ago
Not approached at all by any staff at all .girl on the till was friendly though
Peter Hannaway1 year ago
Very good staff helpful
William burton2 years ago
Shopped for kids tracksuits in the sale which is always good. Normally go to the store in Aintree. Couldn't get what I wanted, so thought I'd try the shop at the Strand in Bootle. They didn't have the sale item in stock, but the lad who dealt with me assisted me get the order online. He was very helpful and I was able to get what I wanted. I noticed all the staff in this store went out of their way to help the customers. Wouldn't hesitate to recommend this smaller store .
