Sports Direct

Purchased 2 shirts this morning, same size as all other clothing bought from here. However the size wasn't the same and obviously too small. I returned them within couple of hours but they didn't have any larger ones in, and then refused a refund. Staff told me that "its the way they are cut." So I assume that's my fault ? They would only exchange for something different or give me a credit note.. so now we're supposed to just give the company money for something we don't want or need I guess. This is atrocious customer service and attitude. Have contacted customer services so if they want to keep customers, they will need to change their policy.

Mixed experience, firstly bad in that they don't answer their phone so had to go in to the store. One person was friendly and helpful at checkout area and explained how I can get help upstairs, they then promptly said they can't check stock elsewhere. Landed up going to stringers world and had a much better experience buying squash shoes. Wouldn't go back unless I couldn't find what I needed elsewhere.

Genuinely don't know why I bother. Been twice last year and a half for sports shoes, end up having to walk around to find staff that are stood hidden talking about cars. Then one walks off to find my size in the shoe I wanted, never to return again. 20 minutes passed and I literally never saw that boy or the shoe again. 5 other pairs I wanted to try on had little to no stock so couldn't try them on, same story as last time I came in. I really can not be bothered any more, ordering online from now on- from a different retailer.

However, the mens clothing section is very good, some great bargains to be had there. And the people at checkout are brilliant.

Went in to buy waterproof walking shoes, not a great choice but managed to find something. Although the reviews are mixed I hope these will wear great.

A bit of a muddle although it does have a lot of stock with many sale items and quite good prices.
Staff hardworking and friendly.
Good location with plenty of parking.
Good range of sports equipment upstairs.

Got home and realised had been overcharged. Multiple discount offer not applied. Tried phoning multiple times only for phone to go blank and then be cut off. Cannot return to store within 28 days as going away for 6 weeks. Not happy .

Firstly the demeanour of the lady behind the till in the 29th December 2022 at 7pm was disgusting and this was before I asked to exchange an item with was purchased prior to xmas, (with a receipt) the woman got the manager who then said he is going to refuse the item then insinuated I had reattached the label and washed the item?? This was absolutely untrue but he point blanked refused to help still accusing me of washing it, soon changed his tone when there was no evidence of the label being tampered with, His attitude stunk, not professional to accuse customers is it? Maybe the store reached their returns quota, who knows, I'm not bothered about the cheap item as I'll sell it on or bin it but to be ACCUSED in such manner when I hand on heart only tried it on and it's been hung in a household for a few days, so yes it's going to smell a bit different to the shop isn't it??? I've spent nearly 2k in the last few months in that store, not anymore!! Customer lost!!

Bought trainers for £170 only to find them online for £140. When I questioned that the next day I was told I should have asked for a price match and I could not get a refund but only store credit. Customer service? NOT. Why should I got to store and support local jobs? After discussing our options we decided to take credit and return the shoes. Guess what: All of the sudden they could price match and refund the difference onto out card. Why could they not do that in the first place?