WHSmith

Really good store but real problems with the post office que, stood on it for 30 mins only to be told that for the shop there was no need to que. other than that not to bad

Poor security and post office staff who rudely turn away customers 15 minutes before closing time. Please teach them some manners rather than shouting at customers who assume the shop is open during the opening times. The times are clearly stated online and on the front of the shop, yet the goalposts seem to move based on the post office managers mood. 5 people should be able to be served in 15 minutes considering there are 3 machines and I am perfectly capable of using one.

The staff here are friendly and helpful. This is predominantly book shop with stationary items. You can find almost all the office stationary items. Watch out for clearance section where you have good deals. This is has postal services attached where you can drop in couriers or letters. You also find here flasks, cute stickers and kiddy toys.

ABSOLUTELY DISGUSTING
I went into the store at 5:26 and the ‘security guard’ told me that they’re closed. I then proceeded to say that online says differently. He began to shake his hands around and showed me the sign outside the store. I then explained that I only have one parcel to return, there were still customers in store. He said that’s not my problem. I explained that there is not need to be rude. He told me to ‘go away’ and told me to ‘fuck off’.
As I was walking away I swore back because I was outraged which I completely understand was wrong off me. I then saw a lady who worked there and I informed her of the situation. The security guy came running down the stairs and began to interrupt. She did not care at all, instead she said that I shouldn’t have swore back and that the security guard is an old security guard that they’ve known. I had asked the women and then man for their name but they didn’t want to tell me. The lady was also not wearing a name badge so again I couldn’t identify her by name. As I was leaving I did say that you are not listening to what I am saying, she left the store behind me shouting.

I will be emailing HR and the security company the man is from.

Got a gift Anounced 9.99 half price in big letters .
Go to pay and the woman said. Ups no more half price , l said well it says so in here Madam , she grabs it and say no more ! Obviously l got very upset to be treated this way . Totally uneducated and inefficient. The best way to loose a costumer !! But she didn’t care ! Saturday 22/10 17 pm . Nasty woman needs a new husband!

It’s not a bad store, but it seems like their is so much space their should be more items sold. The staff are friendly enough and the post office upstairs is very handy

WH Smith is basically a bookshop which also provides postal services and Travel money and so on. I like going to the clearance section to see what I can get for a lovely bargain. The staff here are very friendly, efficient and helpful. On Saturday I went to get travel money and the travel insurance for Bahrain and was informed that they didn't have Bahraini Dinars and would have to order it. The kind lady staff - Indu was very patient and helped me with the whole procedure . Great work . Thank you

I visited Hounslow and requested Manager Mr Edward Thimpson for preorder of the book but he refused to accep preorder request and his attitude was very arrogant with worst customer service, he mentioned preorder doesnt exist and didnt listen to us at all.

We had worst customer experience & will advise all of our friends living locally to stay away from this shop.
Thanks
Azhar Shabbir