WHSmith

I had a great experience at WHSmith Lewisham. The staff was very helpful and nice.

They really need to sort out the one colleague to serve at the Post Office counter. People waiting in the queue for half hour or more is not on.
This is a regular occurrence and needs to stop!

Absolutely DISGUSTING and UNPROFESSIONAL customer service. Do everyone a favor and shut this place down. Shame on Royal Mail for hiring these people.

Went to get some revision guides, paid, bagged and beeped at the door. Everything was fine, the security was really nice and helped me identify the item that beeped. Brought to the counter for another woman to help me. She was really rude talking to me as if i was dumb and called me a dork under her breath she had a really bad attitude and was really hard to talk to. I was not offended just shocked at the appalling costumer service. Save yourself some trouble and DO NOT go to this WHSMITH.

Third visit to returna parcel, stamp machines not on/working, queues very long sbd 1 person on til. I tried twice in one day left after 20 min wait. Not good enough. No explanation or apology. Won't be going back there. I'm surewill close down soon!

I wish I could give Zero stars.

It seems to be common practice to close before 17:30 at the Lewisham Branch
Refused entry at 17:20 to the ROYAL MAIL POST OFFICE.

Member of staff told me: " They didn't care what I came to do" that "They had the power to close the store early" because "The queue was too long" and they "wanted to go home at 17:30". Then proceeded to wind down the shutters mid conversation!

Her name is "Jo".
Absolutely vile. Rude isn't the word. I visited the store the following day as I missed the previous days' last collection and even saw her own staff members huff and roll their eyes at her belittling & unprofessional tone.

If you don't believe me. Send a mystery shopper or visit WHSmith / ROYAL MAIL Post Office for yourselves.

Shocking!!!

I queued up for 10 minutes at main counters to spend £600 on gift vouchers. They told me as soon as I got there I had to queue at post office to get them. The PO queue was a mile long. Why??

I asked to pay them money for a covid mask - they said they didn't sell them and didn't have any. I then pointed to a sign saying they had to give them to members of the public and they magically found an entire box. All the staff are rude and unhelpful and had 0 interest in doing their jobs