WHSmith

Good selection of books, and others items. Display is a bit to much to many things being sold. So can be hard to find what you want. Self service tills and human tills available. There two floors. Sells games, and gifts as well. Service is normally quick.

Still has good quality stationary if a little more expensive . Good selection of magazines. Sadly the post office has moved in... what madness is that.... and sometimes there are queues for that. So you now have to visit the shopping Mall just to go to the post office.... further to walk, especially for older or disabled people and more expensive to park. Bonkers in my opinion.

Very poor treatment of customers. An employee refused to let me buy an item and lied about the age restriction on it because she didn't believe my LEGAL id. When talking to a supervisor, she told me it was my fault I didn't have my passport instead and they don't need to tell the customer at all why they're refusing sale. She also defended the employees lies. WHSmith you do not have a right to treat your customers like garbage especially when they've done nothing wrong. I definitely don't recommend here nor will I ever be buying anything here again.

£3.75 for a birthday card. Need I say more?

Actually I will say more, self service checkout so you don't actually have staff service.
Now I don't steal, but somehow I'd still feel ripped off if I stole from WHSmith...

WHSmith store is well stocked and no issue there but the staff and their attitude at the post office is atrocious. No interest in people not helping them.

Accessibility:
Honestly I avoid going in as much as possible because the carpet is clearly very old and it's wonky. It's difficult to go through the store in my wheelchair because the carpet is always throwing me off to the side randomly so I almost hit shelves or other people.

There's a reasonable amount of space between the shelves though and there is a lift which isn't very big and is a bit tight at the door because of displays, but is still usable. If not for the carpet I think it would be pretty good.

The post office area has smooth wooden floors and low down counters with space underneath, but you do need to go through the carpeted area to get there.

I've never had any issues with the staff in either WH Smiths or the post office.

Large store over two floors. Well stocked

Massive selection of magazines including special intrest issues ...far more than your average newsagent. Self service tills now very helpfull.