The Packet Steamer Beefeater

I want to start this review by saying I couldn't recommend this place more. Lovely service and very nice decor and feel to the place. The food was delicious, the staff were the friendliest and so professional!!

We originally both ordered the chicken burger, unfortunately it came out quite black and burned although the chicken inside was cooked perfectly. I brought this to the attention of our server and they returned it to the kitchen. 5 mins or so later the floor manager came over to inform us that the chicken burgers had been prepped incorrectly and to share his deepest apologies that they could no longer serve us chicken burgers.

Instead we opted to substitute our order with the beef burgers, not much time later we were served with two very delicious double beef burgers, fries and coleslaw. All perfection and very tasty! The sauces are their very own brand and they taste spectacular.

Upon paying the bill the floor manager informed me he had knocked the price of a burger off to apologies for the delay in service andbeing unable to provide the chicken burgers. I had to decline and ask that he add it back on as a tip, I couldn't in right mind take a discount for that level of service and quality of food.

This is the level of service restaurants aspire to, we'll definitely be back again, and hopefully next time we can have the chicken burgers, I bet they're delicious!

Lastly, the speed of service is fantastic, from walking in the front door, all of the above happening and then leaving to catch our cinema film, we were only there for about 70 minutes max!

Thank you Packet Steamer staff, you're wonderful!

2nd visit : Excellent hospitality from Lisa J . She kept checking up making sure everything was ok and if I needed anything. Bit upset that had to book on. Asking at the desk she said nothing she could do. Never gave me any options eg. Would you like to book for later or come back in a bit just palmed me off. So I left and booked for 8:15pm. Other than that it was good food was nice. Shame about no cookie dough available 2nd time now month apart.

First time having a breakfast in a Beefeater and at £9.50* per person!! this is an absolute bargain for what IMHO is made with good quality ingredients.

*apparently upto 2 under 16 year olds can eat for free with every fee paying Adult .

Paula greeted me and took care of everything, and as for the breakfast...Les the breakfast Chef cooked up an absolutely delicious breakfast. Both poaches eggs and soft boiled egg were cooked to absolute perfection - thank you LES you superstar eggspert🥰 .

Restaurant and toilets were immaculate, actually smelt mega fresh and hygienic!!

Sorry, Toby Carvery...I won't be back again anytime soon to eat your breakfast.

Well done to ALL Beefeater staff & management - I can't wait to return!!

Very busy service was great but food was a mess was expecting a lovely Christmas dinner but was served a very dry and tasteless meal from the roasties parsnips and turkey it felt like they had been left on the hot plate too long wouldn't recommend.

Had an amazing meal, portion sizes were great couldn't finish what we'd been given, excellent value for money! Staff were warm and welcoming and Cheryl who was looking after us was great, so positive instantly made you feel better, atmosphere was quiet as we'd got there not long after opening time, really cosy place. Only issue I had was when I went to the men's toilet the cubicle was a mess of course I can't really blame the business for this as it was a customer who had left it like that, I couldn't take a star off for that tho as everything else was perfect! Will definitely be returning.

My wife and I had not booked a table but after being greeted with a smile, we were shown to a table.
Absolutely spotless and felt so at ease here while having a drink before our meal arrived.
We both had a mixed grill which was lovely in every way and will visit here again.
Each member of the staff were so nice and pleasant and I would highly recommend The Packet Steamer.

Food was great, we ordered a fair few starters which came in good time, service was a little rubbish, if we needed something we had to ask, like drinks, dessert menus etc it was busy but not busy enough to warrant the neglect, they were really nice and helpful when we eventually got their attention though :) and great to see the manager getting stuck in! Would probably go back and give them the benefit of the doubt about the waiting time :)

Very accomodating, the online table booking hadn't worked properly but speaking to the manager when I phoned he sorted it all out.

Service was excellent, friendly staff and the food was, as always, really tasty, well presented and cooked.