M&S Simply Food
Centre Court Shopping Centre, 4 Queen's Rd, London SW19 8YE, United Kingdom
4.2
352 reviews
8 comments
CQCV+CV London, United Kingdom
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Monday: 8–21
Tuesday: 8–21
Wedneasday: 8–21
Thursday: 8–21
Friday: 8–21
Saturday: 8–19
Sunday: 11–17
Tuesday: 8–21
Wedneasday: 8–21
Thursday: 8–21
Friday: 8–21
Saturday: 8–19
Sunday: 11–17
What ever your reason for shopping here, M & S is the best in Wimbledon for food, and most wine
Very friendly and helpful staff.
The staff (the few who were there) were completely run ragged and clearly stressed. They were trying their best but we're in the middle of Christmas shopping season and it was completely understaffed. One person was literally running between the self-service section and also manning the other checkouts, it was a shambles. Bearing in mind, this was around 5.30pm, when many people would be arriving from work.
I don't know if half a dozen of the people on the tills called in sick on the same day but otherwise, this was a horrible fault on the part of the shop's management. When the shops are this busy, there is no excuse for only having a handful of people on the floor. Sort out the rota, get more staff in asap, do something, because this was a disgrace and the service suffered massively as a result.
I am also disappointed how M&S handles complains. Although I complained this directly to store manager I was told this case will be only handled internally without notifying customers. I am not sure how this will impact misbehaved staff. Apparently Katu from Wimbledon still acts the same as before. Never treat Asian fairly.