M&S Simply Food

Good selection but the Que to be served can be a lengthy wait. Staff service is good. The place is generally clean

Poor customer service this morning. I was kindly asking to have a coffee and the way the young lady at the counter served me was not very nice. I understand that you have to pay at the counter and take your coffee from the other side but on that counter were bottles of milk all over and she just done my coffee and left it somewhere behind those bottles and she just make a sign that I can take it from there.
I am an usual customer there but I would never go back. So disappointed of the customer service. Myself worked before in a similar place and if I would ever dare to do that to a customer, I would be sacked straight away.

Fabulous customer service from a very nice girl- Shanu who works in cash counter.. When I asked for fresh donuts which I need to take with me for abroad travel, She has personally made them & Gave with extra-ordinary service.. I am extremely pleased with her service & I cudnt stop myself to appreciate her... Shanu- A big thank you!!! We need staff like you.

Wednesday at 2 : 41 AM ,
I bought 2 M&S chicken soup in plastic containers from BP Hounslow TW5 9BA
When I arrived home I noticed that one was opened, even if the seal was not broken
Today I went there to fill up the tank with petrol and informed them about the problem I had with the soup , they asked me to show the receipt , it was an Apple payment and I showed them the electronic receipt on the phone,
they told me it is not possible to refound my money without paper receipt
Anyway they told me,
we are sorry but we can not do anything about that...

Really???

I considered disrespectful and I want to let the others know about my issue with them!

Anyone could eat that soup and get sick,
especially our loved ones which we try to protect this days

IT IS NOT EVERYTHING ABOUT THE MONEY
BP HOUNSLOW
TW5 9BA

Ordered from Deliveroo, delivery was fast and on time, driver was very friendly gentleman. Highly recommend this place.

Always check your receipt. They reduce items,then charge the full price. Often don't give the correct price on offers,and watch for short dates.

Disgusting staff member who didn’t want to get a customer bottled water who was heavily bleeding - thank fully a cab driver came to her aid

Prices they kept in shelves are not appropriate and if we ask them how come is this then they r rude ,
Not accepting mistake and demanding to take the product