M&S Simply Food

Very handy for picking up a quick meal / supplies when leaving the airport
Hate the self scan - which seems to try and enforce you to buy a bag! (and not enough staff to serve if you don't want this option)

I wish more terminals would have a branch. Very useful after a flight located at Heathrow T5 arrivals to pick up a few basics after a trip. Staff are pleasant.

I Visit this store on a regular basis. This time there were mice running around on the shelves over food. I mentioned this on the counter and was simply told we know. If you know why have you not done anything about? This is not acceptable in any store, let alone the most premium high street food brand, in an international airport! If you know and you can't contain them then the store should be shut until you do. Very dissapointed in m&s.

Delayed departure, no shops up there, happy to find M&S below on the arrivals level. Good choice of snacks, sandwiches.

Guys we're tired...we've just landed and hope to have extra eyes on us when buying stuff, usually you're v.vigilant, there were at least 3 of the staff watching the self-check out tills?! but tonight I got home & I'm missing the last item, a breakfast porridge I bought, STILL on the checkout which you'll put bk on the shelf & I'm £5 down :(

Why is the meal deal selection so poor, a staff member said theres no chocolate in the deal, the drinks seem to be mostly sugary drinks and the coronation chicken. Sandwich i bought doesnt seem to be in the meal deal either. So i wasted £2 on coke as well as an expensive sandwich and crisps that i didnt really want as thats all the staff pointed to for snacks. Should be called m and s simple food

Appalling. Be ready to be ripped off. The 4.95 meal deal in all other branches is £5.50 here.
And the same food as you find in other branches are not included. Why?
No explanation.

This level of inconsistency is anti-customer and aimed at capitalising on unaware busy travellers and ripping them off.

Caveat Emptor.

A small, but very busy shop stocked with Marks & Sparks usual affair of classic sandwiches, snacks and drinks with a good selection of ready meals, fresh fruit and flowers. The staff, though almost always busy are friendly and helpful. Whether you’re arriving from a late night flight or early morning, M&S is here to help you.