Sainsbury's Local

For several months there has been no blue heets available. Management and Sainsbury’s HQ made aware and not rectifying or actioning. Very frustrating in an otherwise good shop. Update 8/3-22 after 3 months this has been re-stocked not great customer service but nevertheless finally fixed. 2 stars

They have extended the store which is good, but they have moved the tills and made them much more congested and every time I’ve been in the queues are longer

It was much better before with separate self scan and cigarette counter as people queued in separate places, now it’s a mess and confusing where to queue

This is the 4th time in a row I've put in a deliveroo order and they've cancelled it. What's the point of even being on deliveroo if you're too lazy to fulfil the orders?

Great if you run out anything, good selection of products , like the self service makes shopping a breeze

Handy local shop with a useful amount of parking. A lot of self-service tills and about 3 manned tills, so short queues if any - good for the size of the shop.
Edit June 2022 - after a shop revamp, the shop seems bigger, but the area with the tills is cramped and confusing. Hopefully it will be changed.

Never enough staff and the staff that are there are just plain rude. Always one person on the till with a long queue waiting.

Always disappointed by the range available here. When it was Budgens previously they had more shelving and a wider range of stock. It is the largest supermarket currently in Shepperton, yet frequently lacks items I seek. The alternative is the Co-op on the other side of the road, which has a much smaller footprint but, it often seems, a similar sized range.

Ill mannered Saturday staff who believe they are in charge of customers and no nothing about current mask guidelines , Manager who has no control. Poorest shopping experience I have had in years, Coop up the road far more customer orientated and as you would expect...would have given no stars if that was an option....