M&S Simply Food

I order food to go for a team lunch. I was assured that the food would be ready for when the store opened. However when we got there to pick it up, it was not ready.
They staff were nice and kind so they managed to get the order ready while we waited.
When we got the bags full of our order I have a brief look and noticed 1 item missing. The lady said that the warehouse did not send it so had to get the item from the shop floor.
I got back to the office and unpacked the bags and realised a tray of sandwiches were also missing. I could not go back so I tried to give them a call. Customers service in a call centre picked up and said they would transfer me to the store. The store did not pick up and the line went dead.
I have to leave a meeting to get the missing tray. When I got to the store the lady I had got my order from was just about to go home. Luckily she helped me and said the warehouse did not send the missing tray of sandwiches and got it from the shop floor again.
If you do order click and collect, make sure you get all your items before you leave the store.

M&S is by far the best of the high-street grocery stores in Bankside. Fresh produce is far superior to competitors, often better than what’s on offer at Borough Market. Store is very clean and cleaner than any of the other chains. And Frances is the best customer service person in Bankside. I live in the area, food shop daily, and M&S is always a pleasurable experience.

As a local resident it is a really annoying supermarket as they constantly move items around to different areas around the shop.
I guess this is intended to tempt us to buy more but for us it has the opposite effect.
Why hunt around in a crowded store for the things that you would like to buy again but can't find?
Easier to go somewhere else!

The lunch canteen here is awesome! Best option in the local area. Staff are very friendly & welcoming, and the food is tasty & well priced! 10/10, would recommend

Nicely laid out shop with lots of choices and several check-outs. In-store bakery on site. Convenient location.

Amazing lunchtime menu, food is freshly cooked and served hot.
Such a brilliant idea for this area, definitely get your moneys worth will come here more often.
staff are also very helpful and friendly as always, nothing less from marks and spencer's.

Nasty and rude security guards that harass people for no reason - this is the shop to avoid

Best reason to go to M & S Bankside when Tesco, Coop and Sainsbury are nearer, is the wonderful staff, especially Harriet and Frances. These two are fantastic M & S ambassadors, both are really helpful and go above and beyond in their customer service. It makes my day as an older person to have such kind, friendly and familiar staff to help me and if there is such a thing as M & S staff awards, these two should get one! :)))