Lidl
New Rd, Feltham TW14 9BG, United Kingdom
4.3
2 reviews
8 comments
CHXR+98 Feltham, United Kingdom
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Monday: 7–23
Tuesday: 7–23
Wedneasday: 7–23
Thursday: 7–23
Friday: 7–23
Saturday: 7–23
Sunday: 10–16
Tuesday: 7–23
Wedneasday: 7–23
Thursday: 7–23
Friday: 7–23
Saturday: 7–23
Sunday: 10–16
Big car park, don’t forget to scan your receipt and enter your number in the consoles just past the tills, otherwise you could end up with a fine.
Nice big store and normally well stocked.
Todays visit was spoiled by the woman (Asian, mature, long hair, couldn’t see a name badge)looking after the self service tills.
As I approached the tills the employee was at the end till chatting to a customer; she did help her with a couple of things that didn’t scan but essentially she was standing chatting.
I bought 18 bottles of water and put them through the till but I know they won’t fit in the bagging area so I left them in the trolley and called for assistance. The staff normally come over and tap their fob and override the till so it thinks the items in the bagging area.
I waved and said “excuse me” she looked and then carried on talking. I waited and called again and was ignored; the third time I had to walk towards her and tell her I wanted assistance.
She strolled over, dragging her feet, tapped the fob on the till and did her bit and turned away.
She obviously didn’t like being interrupted whilst having a conversation and I do truly apologise that as a customer who needed assistance I didn’t just stand there and wait until she deemed it necessary to do her job.
The rest of the staff are always helpful and polite and don’t have the seriously bad attitude of the member of staff today and because of today’s experience I am only giving 4 stars.
However, there are two negatives: I have only seen one till open at a time, causing queues at the self-checkout machines. The other negative is that of all the beers it stocks, there is no German dark beer and no Guinness Original. In fact, it doesn't stock any stout at all! Had the till situation been better, I would have given five stars.