Marks and Spencer

This is a big store with a good range of clothes. Done of the fit of the ownbrand stuff is a bit tentlike but for gents work trousers a great range. There is free wifi and free parking right outside, which is great for a quick visit. The staff were really helpful. There are good baby change facilities and a nice cafe/restaurant upstairs for a pit stop.

I find the M&S at Castlepoint brilliant. It always has the best menswear selection and I have never been unable to find what I am looking for, the changing rooms is very clean and upmarket with kind clerks attending it, and the shopping experience for the menswear is pleasant.

The cafe at this M&S is very nice, good seating area and good food selection, the coffee is always very nice here and the pastries are delicious. Cafe is often very clean and the staff kind.

The foodhall has brilliant selection of food, well laid out and clean I generally enjoy going food shopping here. The store has a brilliant selection of other departments too such as home wear and cosmetics.

Customer services at this store is excellent and I look forward to coming here again soon. It’s definitely one of the better M&S stores in the U.K.

A wonderful security lady working on the food court lower ground floor helped us today. My two children wandered off this afternoon while we were uniform shopping, they found this lady who helped them find me. She was extremely kind to them and congratulated them on finding a member of staff. She rewarded them with some percy pigs and they felt so proud and brave. I forget her name, but thank you so much, they'll remember today for a long time.

A large store with a wide range of products. It's main drawback is that it's about 30 minutes drive away from our home. Fortunately we were able to find things that we wanted, as it would have been a waste of a morning if we had not. There used to be a local store which could be easily reached in about 15 minutes by bus but now this travel option takes 90 minutes or more. Obviously M&S prefer to make their potential customers travel rather than provide a local shop, which doesn't say much for its love of the environment.

If I had a choice to give 0 stars as a rating I would.
I have shopped with M&S mainly for kids school uniform,underwear & food for over 15 yrs!
Today I visited the store to EXCHANGE school uniform(have reciept) but was refused as was 5
days over their NEW 35 day refund policy.I fully understand that I couldn't have a refund but I wasn't asking for that,I wanted to exchange for something else instore not uniform as I had placed an separate order with M&S for the correct styling of school uniform.Not a different size, as was implied by a member of staff.Im now stuck with 2 skirts and 2 pairs of trousers that are no good to me as isn't the right styling for my children.The store manager wouldn't come over to speak to me either! I live 25 mins away from this store so is a 50 min round trip and is now my most local branch as Poole store is closed.
Overal EXTREMELY disappointed in customer service and I will not be purchasing anything in this store ever again.

A big complex of shops with an M&S, plenty free parking, friendly staff and you could easily spend all day here.

M&S Foodhall Castlepoint. Visited the foodhall today, the store was immaculate ! The shelves were full and tidy, the M&S team members must have put in a solid shift on Saturday night for it to look so good. Always good service from the M&S staff, thanks Julian & Amanda

Filthy women's changing rooms. Tried a pair of jeans on that got covered in dirt Told the assistant, who shrugged her shoulder and said there's no cleaners.
No very professional M&S