Asda Llanelli Murray Street Supercentre

I really like Asda, it has a very good range of products that I like (which means I can do all of my shopping in one place instead of going to 2 or 3 places for everything), staff are always very friendly and helpful. That is why I do 99% of my supermarket shopping there, 5 stars from me.

I had a lovely girl serve me at the tills, I’m pretty sure her name was Rhiannon. She had brown/blue/green hair. She was really pleasant, talkative and made effort with every customer. Nice to have someone who makes effort ☺️

Usually the delivery is on time. The staff are very lovely and helpful, you can’t fault them. They bring everything to the door and often lift heavy goods as I’m heavily pregnant. Lately, they just don’t stock enough goods and the substitutes are ridiculous in comparison. Meaning that when I send back two or three items I have to wait until I next order to have them. Being 40 weeks pregnant, this is a problem as I can’t just drive to the shop like everyone else. Asda was great at first but there are are least two items every week we are either missing or are substitutes and returned because the quality is not comparable. For example, I ordered 36 razor heads, they sent me 1 because it was the same price. Or I ordered beer moretti for my partner who works 12 hours everyday and they sent Carling. I’m just getting a little dissatisfied with the orders. Like is said, delivery staff are really top notch. They need to work on their stock and home delivery Pickers.

In the last 2 months every time I have shopped here the prices at the tills have been dearer than advertised on the shelves, so either I've been unlucky or Asda have now adopted a policy of only labeling a price rise after a customer complains, rather than at the time of the rise. Whether it is deliberate deceit or just staff incompetence, its something anyone shopping here needs to be aware of and check your receipts.

No VAT receipt! I asked for a VAT receipt at the till and was told to go to customer services. Customer services told me that they only provide VAT receipts for fuel and that if I wanted a VAT receipt, I'd have to phone head office. Absolutely shocking that ASDA is so unsupportive of business in the town centre. I shan't be buying any more supplies for my business here again.

If I could give Zero stars....then I absolutely would. Before I leave this review......Asda is a fantastic company to work for.....and generally the collaboration between departments is brilliant.....so this review is not targeting Asda at all but only this specific branch. The team in the pharmacy are all BRILLIANT...really caring and competent and will even come in on days where they have been marked down as sick (Kelly you're amazing). If you ask any pharmacy team member how they feel about working in that store......they would tell you that they feel targeted by the rest of the store managers. They are not even allowed to have a kettle to make themselves a hot drink.......which is the only pharmacy that I have worked ,which doesn't have one.....and I have worked in hundreds of stores. On my last shift that I worked here.....I brought my own portable kettle in as I drink about 5 cups of coffee during my shifts and don't like to leave the pharmacy premises as all prescription and over the counter sales relies on me. So I like to be present as much as I can. As soon as I brought it in.....the security guard barged into the pharmacy and told me I couldn't use it (which is absolutely ludicrous). I'd like to point out that only pharmacy staff and people authorised to be in that pharmacy are allowed in there l. This is because of Information governance and data protection. From what I've witnessed anyone can just walk in and see patient's details and prescriptions. After telling the duty manager of the store that if the security guard or anyone else walks into the pharmacy premises whilst I'm on duty then I will simply walk out. The response I got was "off you go then". Whilst this store doesn't take patient confidentiality seriously.....I do. I've never worked in an environment like this and shame on the management team that I was involved with. I can safely say....that I will never be returning to this pharmacy again. I've also reported the branch to the pharmaceutical council.

My wife and myself did our Christmas shopping today, we took our trolley to one of the tills. We absolutely choose the right one, a gentleman called Martyn who works in the llanelli ASDA store was an absolute joy, such a lovely man and made our day, we laughed and laughed with him the whole time. What a credit he is to your store. Amazing 👌

The car park is only 2 hours, we spent 1 and a half hours doing our Christmas shopping, we got to the end of the queue and then 47 minutes later we reached the belt to put our shopping on, so already we were over the time limit, the arrogant male floor manager was very rude when we asked why is there only 2 tills open on such a busy time, if I get a parking ticket I will absolutely be refusing to pay, Asda better up their game or they are going to lose their loyalty