Tesco Superstore

The staff at Tesco in Ruthin are exceptionally helpful, friendly and customer focused. Whenever they see me searching for an item they will proactively approach me and offer to help me find it. They offer a level of service that is rarely seen today and make shopping at their store a stress free and pleasant experience. Keep up the great work team at Tesco Ruthin.

Increasingly less stock week on week, notably fewer product lines than same sized stores around the UK. Fresh Fish counter now closed - May 2022 - with poor substitution of packed fish options. Badly and incorrectly labelled aisle signage. Over promotion of unhealthy produce on key aisle ends. Reduced “end of life” products not discounted enough to shift (maybe 10-20%) in some cases, leading to examples of increased waste. Some staff very friendly, good proportion very grumpy - still wearing face masks and not making the effort to say hello or offer any courtesy’s whatsoever. Finally decided to not use again until visible improvement.

Sadly not a good shopping experience. Staff unhelpful and almost rude customer service desk staff member. Sorted problem, but could have done better. It doesn’t cost anything to be friendly and good mannered. Overly defensive.

Visited on a Sunday afternoon and found the store to be compact but with a good range of everything similar to the Abergele store. Staff friendly and a good number of free parking spaces.

Check all sell by dates, this store seems to specialise is selling produce with really short dates. Make sure you check your receipt, club card discount may be showed on the item in store, but when you pay its been removed and no longer counts, " Because the item was taken out of discount this morning and not removed from shelves." Car parking is a nightmare, and a free for all. Its open season on disabled places and mother and toddler. However on the plus side, the staff are great and clearly struggling with bad management and lack of support. Always helpful, always cheerful, they, the shop floor staff are the only reason Tesco gets any stars.

Very helpful staff each time I visit.Thank you.

Nice pleasent staff. Disabled parking difficulties, people keep parking without displaying badge. They should monitor parking better.

Congratulations to everyone at the Tesco store in Ruthin. You have all been doing a super job through very trying times.

Staff have been friendly and helpful and the check out staff without exception have been great.