Marks and Spencer

A decent place with high quality items generally aimed at middle age & older persons. There is a nice cafe upstairs & the food court always has nice cakes that are freshly baked each day.

Nice food in the cafe but staff couldn't be bothered to make my boy a simple ham sandwich, but were bothered to stand in the kitchen gabbing away and leaving customers to wait.

Not like it used to be. Just there for the money and very lazy towards their customers

Great shop, went to the food court today for a few things. Nice and clean and easy to find what I needed. Great help off 2 members of staff. All good.

A lovely staff member, her name tag said 'AJ' helped us today to order in some clothing. She was really helpful and very patient. Thank you. Xx

I was waiting 30 minutes for a coffee. The staff is very slow, you can see on their face that are not very excited to serve the customers.

Called in the cafe for a cup of tea and cheese on toast. The staff were under pressure and stressed, to the point of shouting at each other. The queue was building and the service was a bit slow. Nevertheless we enjoyed our food and beverages.

Good shop nice stuff very helpful when I need to find something in the shop

Friendly staff and a clean & well laid out store. The selections of mens clothes are now less than in the past. Normally the quality standards I expect from M & S have gone down. I purchased 5 cotton joggers in January 2021 but disappointed with the quality as after couple of sport wear washing cycle wash the finish of the material looks awful with rough finish. Looks more like knotted wool material. Also bought some expensive formal shirts but there are no chest pockets. So I was disappointed with these purchase. Hence 3 stars only.