Iceland Supermarket Tonypandy

Order due on the sat, no show, no customer services working to chase up delivery and store closed. Spoke with customer services on the Sunday, promised delivery, no show again, again customer services and shop closed to could not chase it up. Spoke with customer service on the Monday, they advised getting delivered that day, asked if shopping was getting freshly picked as I ordered a load of fresh shopping, he rung the store to confirm this. 2 complaints logged.
Order arrived, still had Saturday stickers on my shopping, frozen items soft, fresh stuff was either out of date or almost out of date. Looks like my shopping had been sat in the back of the van for 3 days so not freshly picked. Rung customer service, complaint 3 apparently logged, going to refund for the out of date items and some frozen items within 3-5 days.
Day 10 - still no refund, rung customer services who advised no complaints have been logged and my refund was not actioned, just logged. Then advised they had to get the store to authorize the refund (why hadn't this been done 10 days ago when issue was first identified). Asked to speak to a manager, apparently the manager don't speak to customers so hide by the side of the customer service advisor and told her what to say. so now apparently now getting refund within 3-5 days.... lets see..
This is a very poor service, I am lucky i can go and buy additional items but there are very vulnerable people in the community who are not as fortunate. Iceland you want to hold your head in shame with your poor customer care.

Easily accessible and staff are friendly. Downside is its size and there is no car park attached per say but a council car park opposite

Good pricing can pick loads up for your freezer and fridge still.and cupboard stiff.

Nice tidy shop, easy to find what you need

Small store, very narrow aisles.

Place is ran by kids messed my delivery up told me it be here 7-9 and no show

Phoned store to a rude boy who finally picked up at 50 attempts shocking will go treochy next time

Good selection of groceries and frozen food. Reasonable prices.

Good prices on everything.lovely shop